The English-language job board for Spain

Senior Customer & Sales Transformation Consultant

Hybrid in Madrid·Added 6 days ago (last checked 12 Oct)

EY

166 open roles

Overview

Work mode
Hybrid, Madrid
English
Required
Experience
3+ years
Education
University degree
Benefits
Life insurance, flexible pay plan, meal vouchers, gym access

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Advanced analytical thinking, strategic vision, ability to structure and solve complex business problems, presentation skills, and influence with senior management.
  • Knowledge: Understanding of the financial sector (banking and/or insurance) and business trends, business consulting methodologies, business models, market and competitor analysis, and organizational change management.
  • Experience: Participation in commercial model or strategy projects (channel launches, sales models, commercial systematics...), customer transformation (segmentation, retention, customer experience...), development of business plans, digital strategy or transformation, process analysis and design, and development of recommendations for strategic decision-making.
  • Ability to manage digital projects, creativity, digital customer orientation, adaptation to technological innovation, and knowledge and understanding of digital tools and marketing / martech platforms.
  • Knowledge: Understanding of the financial sector (banking and/or insurance) and business trends, business consulting methodologies, understanding of Martech technologies (Adobe, Salesforce, CDPs...), digital analytics, digital marketing trends, and offer personalization.
  • Experience: Design and implementation of digital solutions, experience in personalization projects and digital campaign design, digital channels, understanding of digital conversion optimization models, and measurement of results in digital environments.
  • Analytical skills and results orientation.
  • Excellent communication skills.
  • Proactivity and an innovative attitude.
  • Teamwork and adaptation to change.
  • Ability to solve problems in a structured, conceptual, and creative manner.
  • Technical knowledge: Advanced Excel and PowerPoint.
  • Up-to-date knowledge of the financial sector. Knowledge of the sector (banking / insurance or Wealth and Asset Management).
  • Advanced level of English.
  • University degree in Business Administration and Management, Economics, Engineering, STEM, or similar.
  • Minimum of three years of experience in a similar position in consulting, a service company, or internal strategy / digital areas.

Nice to have

  • International stays and proficiency in other languages will be valued.

Pay & benefits

What you'll get

  • Wellbeing HUB: includes policies and actions for physical (Wellhub) and mental health.
  • Life and Accident Insurance.
  • Bankinter office with special conditions.
  • EY Flex Compensation Plan (transport, training, restaurant card, daycare...).
  • Continuous training through EY University, with an individualized training itinerary.
  • Career plan to boost annual growth within the firm.
  • Personalized support: you will have the support of a Buddy and a Counselor throughout your career.

The role

At EY, we are a global leader in audit, consulting, strategy, and transactions and legal and tax services.
We are driven by innovation, technology, and the purpose of generating a lasting positive impact.

Senior Consultant with three or four years of experience to join the Client Consulting, Commercial Strategy, and Digital area for Financial Services.

What you'll do

  • Design and implement commercial and digital strategies for clients in the financial sector.
  • Analyze business processes and propose innovative solutions focused on optimizing the customer experience.
  • Identify opportunities for improvement and digital transformation in financial services.
  • Manage multidisciplinary projects, coordinating internal teams and collaborating with clients.
  • Prepare presentations and documentation for strategic decision-making.

How you'll work

  • Hybrid work and flexibility according to the project.

Hiring process

1 interview

  • Interviews can mix in-person, phone and video contact.
  • You may be asked to complete a written or online assessment.

About EY

EY is one of the world's largest professional services firms, operating in over 150 countries with more than 300,000 employees. The firm provides assurance, tax, consulting, and strategy services to a wide range of industries, from financial services to technology and public sector. In Spain, EY operates through its main offices in Madrid and Barcelona, as well as regional offices in cities like Málaga, Sevilla, and Valencia, and a significant Global Delivery Services (GDS) hub that supports clients across Europe and beyond.

For international professionals, EY Spain offers a dynamic and multicultural work environment, with many roles in areas like cybersecurity, financial crime, sustainability, and technology consulting. The GDS Spain operations, particularly in hybrid and on-site roles, often require English and sometimes German or Portuguese, making them accessible to non-Spanish speakers. EY is known for its strong focus on professional development, global mobility opportunities, and a culture that values diversity and inclusion, making it an attractive employer for those looking to build a career in Spain.

Industry
Consulting
Founded
1989
Employees
300,000+
Headquarters
London, UK
In Spain
Madrid, Barcelona, Málaga and 2 more
Website
ey.com

Good to know if you are moving

  • EY Spain has a large Global Delivery Services (GDS) hub, with many roles in English, and some requiring German or Portuguese, making it accessible for international candidates.
  • Offices in Madrid, Barcelona, Málaga, Sevilla, and Valencia provide opportunities across various regions of Spain.
  • EY offers structured career development programs and global mobility opportunities, which can be beneficial for professionals seeking international experience.
  • Many roles in Spain are hybrid, offering flexibility between remote and office work.
  • EY is a top employer for recent graduates, with numerous entry-level and internship positions in consulting, audit, and tax.

In their own words

About the company & team

At EY, we shape the future with confidence.
Here you will find more than a job: an opportunity to grow, make an impact, and leave your mark.

Join our 7,000 professionals in Spain and 15 offices and a global network of 400,000 people who work every day to transform businesses and societies.

#ShapeTheFutureWithConfidence | #EYCareers | #BuildingABetterWorkingWorld

  • Work in a dynamic and collaborative environment.
  • Opportunity to collaborate with global and multidisciplinary teams.
  • Expand your professional network in a diverse and enriching context.

Additional information

  • Social impact actions from the EY Foundation.
All open roles at EY
WhatsApp
Hybrid in MálagaNo Spanish needed
Hybrid in MálagaFluent Spanish
Hybrid in MadridNo Spanish needed

Risk Consulting Quants Internship

EY1w ago2 openings
MadridNo Spanish needed
Hybrid in ValènciaNo Spanish needed
Hybrid in MálagaNo Spanish needed
MálagaNo Spanish needed

Audit Intern

EY1w ago
Las PalmasNo Spanish needed
ValènciaNo Spanish needed
Hybrid in MadridNo Spanish needed
See all 166 jobs