Senior Sales Operations Specialist, New Business

Team: Sales Operations
Location: Fully remote, Spain
Reports to: Head of Sales Operations

• Own the operations of the Inbound and Outbound funnels, end to end. From the moment a lead arrives to the moment a customer is won. Speed, conversion, capacity, cost. You know where every lead is, why it's there, and what should be done next.
• Take a hard look at what exists. Find the friction: slow handovers, manual steps, duplicated effort, rules nobody remembers the reason for. Then decide whether to fix it or replace it. Replacing is always on the table.
• Design the machine. Routing, qualification, follow-up cadences, capacity models, handovers to Account Management. You design how it works, and why it works that way.
• Make automation and AI do the work. Specify and drive workflows where software and AI agents handle what people shouldn't have to, so our reps spend their time talking to prospects. You don't build in Salesforce yourself. You design it, then work with our Salesforce and data professionals to make it real.
• Test before you commit. Run experiments and MVPs, measure honestly, and kill what doesn't work.
• Make the case. Write the proposal, back it with numbers, and bring Inbound and Outbound managers and the Chief Revenue Officer along with you.
• Be accountable for the numbers. Lead volume, qualification rate, win rate, capacity and revenue. You should be the person who can explain any movement in them.

Finom is a fintech offering online business banking and financial tools for businesses across Europe. Our Inbound and Outbound teams bring in the new customers that Finom grows on. Sales Ops is the team that builds, improves and maintains the tools and processes they use to succeed.

We are looking for a senior operator who has built high-volume sales machines before, and who wants to build a better one here. Someone who looks at how things work today, sees what is broken or clumsy, and is not shy about recommending we throw it out and start again. We are not after another 1% here and 2% there. We want a step change, driven by efficient process design, automation and AI.

Three principles guide everything we ship:

• Top user experience. Minimise admin work for our users, maximise their productivity. Their time is the point.
• Build it right. Efficient, scalable, adaptable. We dislike technical debt and we don't pretend it isn't there.
• Security and privacy. Customer data security and privacy is not a checkbox at the end of a project, it's a foundational requirement in everything we do.