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Sales Strategy Senior Manager

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 6 Nov)

Salesforce

17 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
Spanish: Fluent
English: Required
Other languages: Italian
Experience: 8+ years

Visa options

The ad rules out sponsorship
Per the ad: “Right to Work in Spain & Fluent Spanish or Italian, next to fluent business English.”

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Skills

Requirements

What we're looking for

Strong business acumen and stakeholder management experience.
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights.
Excellent presentation and executive engagement skills.
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
Demonstrated success in-fast paced and agile business environments.
Proven track record to structure and transition sophisticated problems to solutions.
Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles.
Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud
Flexible schedule, the ability to work with our global Account Success teams in different time zones.
Ability to travel on a quarterly basis.
Right to Work in Spain & Fluent Spanish or Italian, next to fluent business English.

Nice to have

Management consulting background and skills considered an asset
Fortune 100 management or strong understanding of Customer Success.
Knowledge of other Salesforce product and platform features, capabilities, and best use.
Experience with an enterprise CRM or customer service application.

The role

The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business.

This Manager/Sr. Manager, Success Strategy & Operations role reports to the Director of Account Success Business Partners and will partner closely with the head of one of the Account Success Operating Units to deliver a blend of strategic planning, analysis & insights.
This is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach.
This role supports ongoing exploration of trends tied to our delivery KPI's, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners.
We're looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.

What you'll do

Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include examining consumption product data to drive consumption, Signature Success Plan adoption trends, AOV risks and mitigation, and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.
Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity
Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad 'run the business' support across the Account Success team.
Build executive-level presentations for global leadership reviews and support quarterly business reviews.
Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Job Details

Job Category

Operations

Job Details

About Salesforce

Salesforce is a global leader in customer relationship management (CRM) software, providing cloud-based solutions for sales, service, marketing, and analytics. Founded in 1999, the company has grown into one of the largest enterprise software firms in the world, with a strong focus on AI-driven tools like Agentforce and a broad ecosystem of partner applications. Its platform helps businesses of all sizes connect with customers and streamline operations, and it is widely recognized as a pioneer of the software-as-a-service (SaaS) model.

In Spain, Salesforce has a significant presence with offices in Madrid and Barcelona, serving as a hub for Iberia and Southern Europe. The company is known for its inclusive and collaborative culture, with a strong emphasis on equality, volunteerism, and professional development. For international professionals, Salesforce offers numerous opportunities in sales, engineering, and AI-focused roles, and it actively hires multilingual talent for emerging technology positions, making it an attractive employer for those looking to relocate to Spain.

Industry: Software
Founded: 1999
Employees: 50,000–100,000
Headquarters: San Francisco, USA
In Spain: Madrid, Barcelona

Good to know if you are moving

Salesforce has offices in Madrid and Barcelona, with Madrid serving as the main hub for its Iberia operations.
The company offers a range of roles for international talent, including forward deployed engineers and AI builders, with some positions specifically targeting speakers of Italian, Arabic, Hebrew, and Polish.
Salesforce is known for its strong culture of equality and philanthropy, including the 1-1-1 model of giving back to the community.
The company provides comprehensive relocation support and benefits for employees moving to Spain, including visa assistance and onboarding programs.
Salesforce is a leader in AI-driven CRM, with its Agentforce platform creating new opportunities for technical and customer-facing roles.

In their own words

About the company & team

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Additional information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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