Customer Success Manager
The Customer Success Manager will drive client activation, adoption, and retention for a health and wellness software company.
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85,000+ live jobsHybrid in València·Full-time·Added 1 month ago
Still open when we checked on 7 Oct
2 open roles
€24,000 - €27,000 a year
Gross, as stated in the ad.
About €1,600 - €1,760 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
Fitai Labs doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Be near València for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
This job was automatically translated to English.
We are looking for a person with a commercial mindset, great curiosity, and the ability to move with autonomy. Ideally:
We will especially value experience selling to SMBs, founders, premium independent professionals, or health, fitness, and wellness businesses.
Language: the day-to-day commercial work is in Spanish. You will speak every day with founders and business owners in Spain, so you need a native or equivalent level. Working English is sufficient for everything else.
Fitai is building a new way to operate health and wellness businesses.
We are an AI-native company: artificial intelligence is not an added functionality to the product, but part of how Fitai is built and how we want to build the company.
We help businesses that have already proven they work—from personal trainers with established businesses to boutique centers, clinics, and other health and wellness operators—to grow without that growth translating into more manual tasks, more tools, more staff, and more operational complexity.
We are in an especially interesting phase: we have product, customers, revenue, and we know what type of business we want to conquer. The next challenge is to turn everything we have learned so far into a repeatable and scalable commercial system.
And we are looking for one of the first people to help us build it.
You will be responsible for the complete commercial cycle, from identifying and generating new opportunities to converting them into Fitai customers.
We are not just looking for someone to close incoming leads. We are looking for a person capable of creating pipeline, deeply understanding the customer, conducting consultative sales, and closing business.
You will have real ownership over your pipeline and will work very closely with the founders and the GTM team to continue building our commercial playbook. You will report to the CEO and GTM leadership.
We do not want to fill the CRM with opportunities that will never buy. You will have to understand:
Demos will not be feature tours. Your goal will be to first understand the business and then connect Fitai with their specific problems and opportunities.
You must be able to hold conversations with founders and business owners, understand their operation, and translate our product into business impact.
You will be the owner of each opportunity from first contact to closing: Prospecting → Qualification → Discovery/Demo → Opportunity → Proposal → Closed Won/Lost.
This includes follow-up, objection handling, building business cases, negotiation, proposal, closing, and coordinating the handoff to Customer Success.
You are not going to receive a 150-page sales manual. We are building it. That is why we expect you to be able to detect and document:
We want every commercial conversation to make us better.
We are not looking for someone who expects to receive a calendar full of demos. Nor are we looking for an SDR profile whose job ends when they secure a meeting. And we are not looking for someone who needs completely defined processes to start functioning.
We are looking for a commercial builder: someone who enjoys selling, but also building the machine that will allow us to sell better and better.
Your main metrics will be related to:
But there is another important metric: how much we learn about the market thanks to you.
Applications are managed on LinkedIn. We take you directly to the offer.
You will join at a moment when you can still have a real impact on how we sell, who we sell to, and how we build our commercial function.
You will work directly with the founding team, you will have autonomy from the start, and you will participate in building the GTM of a company that wants to redefine how health and wellness businesses operate and scale.
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