Customer Success Manager - Iberia
A Customer Success Manager will build and scale the customer journey for the Iberia region. The role involves managing both high-touch and scaled customer portfolios to drive adoption and retention.
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About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support - on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and Wati AI powered by AI Copilot, Astra AI Agent and flexibility to add your own LLMs/AI.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.
As an Account Executive, you'll drive new business and manage complex, multi-stakeholder sales cycles with mid-market clients across the Iberia region. You'll own the end-to-end sales process - from prospecting and discovery to demo, negotiation, and close - partnering cross-functionally to ensure customer success and long-term value realization.
WATI.io is a customer engagement platform that enables businesses to communicate with their customers through WhatsApp, Instagram, and other messaging channels. The company provides a unified inbox, automated messaging workflows, and team collaboration tools designed to streamline customer support and marketing efforts. WATI.io serves a global clientele of over 8,000 businesses, ranging from small startups to larger enterprises, and is recognized as a leading player in the WhatsApp Business API space.
WATI.io has established a presence in Spain with a dedicated Customer Success Manager for the Iberia region (Portugal & Spain), reflecting its commitment to serving the Spanish-speaking market. The company's remote-first culture and international team make it an attractive option for professionals looking to join a fast-growing SaaS company with a global footprint. For international hires, WATI offers the opportunity to work in a dynamic, cross-cultural environment, with a focus on customer success and product adoption.