Account Manager

• More than 3 years of previous experience as an Account Manager
• Ability to adapt and achieve objectives
• Experience in the use and analysis of data and reports effectively to improve performance
• Naturally proactive and inquisitive, with a desire to constantly learn and improve
• Previous experience in an outbound calling environment or a related sales position preferred
• Excellent communication skills written and spoken, capable of making presentations to clients in Spanish (ideally also at least one of Portuguese, Italian or Greek) via GoogleMeet
• Creative thinking and an open mind capable of solving problems
• High capacity for building fruitful relationships with clients Happy to roll up your sleeves and help the team when necessary - we are a hyper-growth start-up!
• Eagerness to work in the beauty sector
• People with initiative! Positive "can-do" attitude

• Fluency in English
• Previous experience in the beauty and wellness industry

At Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you to apply, even if you do not meet all the listed requirements. We firmly believe in fostering growth and providing the necessary support and tools so that you can shine in your role. We bet on people!

The AI operating system for beauty,
wellness and self-care

Fresha is the operating system for the global beauty, wellness and self-care industry, connecting and powering everything from hair salons and barbershops to spas, aesthetics centers, gyms and health clinics.

Market + SaaS Platform + Fintech

About Fresha

Fresha is the leading AI operating system, trusted by millions of consumers and businesses worldwide. More than 130,000 businesses and over 450,000 stylists and professionals globally use Fresha, processing over one billion appointments to date.

Fresha allows consumers to discover, book and pay for beauty, wellness and self-care appointments with local businesses through its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive subscription-free business software and fintech solutions.

The Fresha ecosystem provides merchants with everything they need to operate their business seamlessly by facilitating appointment bookings, points of sale, client record management, marketing automation, loyalty, beauty product inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands, including Instagram, Facebook and Google.

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team based in Madrid. You will be responsible for building quality relationships with our salon base and driving the use of Fresha's various features. This is a huge opportunity for someone looking to work in a dynamic environment, who enjoys working autonomously, wants to showcase their skills and wants to have an impact.

• Responsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform.
• Introduce, educate and onboard clients to FreshaPay.
• Help salons optimize their profiles and make the most of Fresha's tools to maximize their revenue.
• Manage a portfolio of clients (Partners) and consult with them on their product usage according to their needs and type of business.
• Ensure an unparalleled customer experience by fostering positive relationships through video call meetings to communicate Fresha's features and benefits.
• Create and maintain collaborative relationships with our sales and onboarding teams to ensure an incredible experience from the moment they first click on Fresha and through all their growth stages with us.
• Collaborate with our product teams to ensure the voice of the customer reaches our product team; this is extremely important for improving future product versions and continuing to lead the sector.
• Use consultative sales techniques to understand client needs and requirements, and have the ability to ensure that clients make the most of all Fresha platform features.

This list is not exhaustive and there may be other ad hoc activities/projects required.