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IT Service Delivery Manager

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 16 Oct)

SGS

177 open roles

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Overview

Work mode: Hybrid, Madrid
Contract: Full-time
Education: University degree

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Skills

Requirements

What we're looking for

Bachelor’s degree in IT, Computer Science or related field.
Understanding of Agile methodologies
Solid knowledge of project management & service delivery
Excellent communication skills
Proven ability to influence and engage stakeholders at all levels
Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.
Proven experience leading cross-functional technical teams, including Engineering, QA, Architecture and Application Support.
Ability to engage with engineering teams, manage technical dependencies, and translate risks into business impact.

Nice to have

Bachelor's degree in Engineering, Computer Science, Information Technology or a related discipline.
Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.
Previous hands-on experience in software engineering, application development or a related technical field.
Technical background in application development
Experience with ServiceNow and Azure DevOps
ITIL4 Certification

Pay & benefits

What you'll get

Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
Enjoy a flexible schedule and hybrid work model
Access continuous learning opportunities through SGS University and Campus.
Collaborate in a multinational environment with colleagues from various continents.
Benefit from a comprehensive benefits platform.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

The role

We are looking for an experienced IT Service Delivery Manager to lead the end-to-end delivery and management of custom applications across SDLC.

You will lead multidisciplinary technical teams, connecting business priorities with application development, maintenance and operations. The role requires strong service management and Agile delivery capabilities, together with sufficient technical knowledge to contribute effectively to application, architecture and production discussions.

You will manage key stakeholders, follow up on delivery commitments and improvement actions, and provide regular service status reports covering performance, progress, risks, issues and KPIs.

This is not a purely administrative role. You will have overall ownership of the services under your responsibility, including delivery, quality, application stability, risk management and continuous improvement.

What you'll do

Key Responsibilities

Manage the end-to-end lifecycle of custom applications across SDLC.
Lead multidisciplinary teams, including Developers, Architects, QA Engineers and Business Analysts.
Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments.
Ensure application stability, quality and compliance with agreed SLAs and KPIs.
Oversee incidents, problem management, production transitions and service improvement actions.
Manage stakeholders, ensuring clear communication, alignment and effective follow-up.
Prepare and present regular service status reports covering performance, progress, risks, issues and KPIs.
Collaborate with Business, Product, Architecture, Security and Operations teams.
Promote Agile ways of working while maintaining effective IT service management and governance.
Monitor technical debt, obsolescence, performance, security and operational risks.

Hiring process

3 steps2 interviewsa task to do

Application
Recruitment team contact
With recruitment team
If your skills and experience match current or future needs, a member of the recruitment team contacts you.
Interviews
Face-to-face or virtual interviews, also a chance to learn about the job, your future manager and the culture.
Assessments
Not every role
For some positions: personality, cognitive and technical assessments, a short psychometric study, or more thorough assessments by external consultants.
Additional screening and reference check
Selection and offer · With HR team

An email acknowledges receipt of every application.
Unsuccessful candidates are informed and may be contacted for future openings.

About SGS

SGS is a Swiss-headquartered multinational company and the world's leading inspection, verification, testing and certification company. Founded in 1878, it operates across diverse industries including agriculture, construction, energy, manufacturing, mining, and public sector, providing services such as quality assurance, risk management, and sustainability solutions. With over 99,000 employees and a network of more than 2,600 offices and laboratories worldwide, SGS is a category-defining player in the Testing, Inspection and Certification (TIC) sector.

In Spain, SGS has a significant presence with offices in Madrid, Barcelona, and other major cities, offering a wide range of technical and inspection roles. The company is known for its strong commitment to safety, quality, and regulatory compliance, making it a relevant employer for international professionals with backgrounds in engineering, environmental science, and industrial safety. SGS provides opportunities for career growth in a global environment, and its Spanish operations are a key part of its European network.

Industry: Testing & Certification
Founded: 1878
Employees: 50,000–100,000
Headquarters: Geneva, Switzerland
In Spain: Madrid, Barcelona, Valencia and 7 more
Website: sgs.com

Good to know if you are moving

SGS operates in over 140 countries, offering international professionals the chance to work in a truly global environment with potential for cross-border projects and career mobility.
The company provides extensive training and development programs, including language courses and technical certifications, which can be valuable for professionals relocating to Spain.
SGS has a structured career path with opportunities to progress from technical roles to management positions, appealing to those seeking long-term growth.
The Spanish offices are well-established and integrated into the European network, offering a stable work environment and exposure to diverse industries.
SGS is a large, stable employer with a strong brand name, which can be reassuring for international professionals seeking a secure position.

In their own words

About the company & team

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.