Service Manager

🔹 Degree in Computer Engineering, Telecommunications, or equivalent.

🔹 Experience in the implementation and operation of ITSM processes (incidents, changes, problems, and requests).

🔹 General knowledge of IT infrastructure and technological service operation.

🔹 Experience managing service level agreements (SLA) and operational indicators.

🔹 Proficiency in ticket management and service tracking tools.

🔹 Experience leading technical teams and coordinating complex environments.

🔹 Analytical capacity, results orientation, and communication skills.

🔹 Availability to work on-site in a classified environment.

🔹 Valid Personal Security Clearance (HSP).

✔ Experience in defense projects or classified environments.

✔ Knowledge of ITIL, service governance, and operational management.

✔ Experience working with CMDB and service catalogs.

✔ Experience in risk management, audits, and continuous improvement.

✔ Ability to interface with clients, service managers, and multidisciplinary teams.

✔ Experience in the management of sensitive information and security procedures.

🚀 What do we offer?

• Innovative and high-impact projects: You will work with cutting-edge technologies, with impact both nationally and internationally.
• A career plan tailored to you: Designed to boost your growth and professional development.
• Autonomy and Flexibility: You will have the freedom to organize your work, with a real work-life balance adapted to your pace.
• Stability and future: Long-term projects in a leading company with more than 60,000 professionals, with financial security.
• Days off: 22 working days of vacation + 10 personal days.
• Close and transparent environment: You will enjoy direct and fluid communication with managers and colleagues, in a collaborative and open environment.
• Continuous training: through Open University and Udemy for Business (over 6,000 courses to specialize!)
• Employee discounts and benefits: Enjoy advantages in gyms, restaurants, shops, leisure, and much more as an Indra Group employee.

💻 Join our European projects team!

In our positioning as a leading company in the defense sector, we want to strengthen our team with a Service Manager to coordinate technical teams and manage incidents in one of our key projects.

🔹 You lead the end-to-end operation of a critical service in a classified defense environment.

🔹 You coordinate technical teams and manage the resolution of incidents, requests, changes, and problems.

🔹 You direct the response to critical incidents, ensuring service continuity and availability.

🔹 You manage the Change Committee, evaluating associated risks, impacts, and evidence.

🔹 You perform root cause analysis and define continuous improvement plans.

🔹 You prepare operational and executive reports with service indicators and SLA compliance.

🔹 You supervise data quality and the correct management of operational information.

🔹 You guarantee the sanitization and consolidation of tickets from the classified network to the corporate management systems.

🔹 You act as a service governance reference, ensuring compliance with processes and operational standards.