Service Management & IT Governance (English Fluent)

• University degree or Higher Vocational Training.
• At least 3 years of experience in IT governance, service management, or similar roles.
• Previous experience in technological environments, consulting, or project coordination.
• Ability to work in a structured, organized, and detail-oriented manner.
• Communication and coordination skills with multiple interlocutors.
• Fluent English level, both spoken and written.
• Analytical approach, orientation toward processes and continuous improvement.

• Experience in the financial sector or in regulated environments.
• Knowledge of IT governance and management frameworks and best practices (ITIL, COBIT, or others).
• Experience in process auditing, compliance, or technological risk management.
• Participation in transformation or organizational improvement projects.
• Experience collaborating with multidisciplinary teams and business areas.

• Permanent contract.
• Participation in a stable project of great technological relevance.
• Collaborative and multidisciplinary environment.
• Ongoing training and access to certifications.
• Professional development plan and internal growth opportunities.
• Social benefits and flexible compensation.
• Health insurance and wellness programs.
• Possibility to evolve into positions of greater responsibility within the organization.

Are you motivated to work in complex technological environments where organization, continuous improvement, and coordination between teams are key to success? If you are interested in participating in strategic IT governance projects within a regulated environment and with international interaction, this could be an excellent opportunity to take the next step in your career.

We are looking to hire an IT Governance & Service Management Specialist to participate in a flagship project within a highly demanding and regulated corporate environment.

The selected person will collaborate on activities related to IT governance, service management, process compliance, and coordination between different technological and business areas. This is a position with a significant consultative and interaction component, where organizational capacity and methodological rigor will make the difference.

Additionally, the position requires fluent communication in English and Spanish, both orally and in writing, participating in meetings, documentation, and coordination with different stakeholders.

• Participate in IT governance initiatives and corporate application management.
• Coordinate activities and processes between different technical teams and business areas.
• Collaborate in the definition, monitoring, and improvement of IT procedures and processes.
• Provide support for activities related to service management, regulatory compliance, and process auditing.
• Prepare documentation, reports, and executive presentations.
• Monitor action plans and continuous improvement.
• Participate in coordination meetings with national and international interlocutors.
• Contribute to guaranteeing the quality, traceability, and correct execution of technological processes.

• Hybrid work model (3 days on-site in Las Rozas and 2 days of remote work).