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Commercial Retention Telephone Agent

On-site in Madrid·Full-time·Added today (last checked 29 Oct)

Agency

Gi Group España

792 open roles

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Our summary

Salary: €9.72 an hour
Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Full-time

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

Nice to have

• Experience in call centers.

• Previous experience performing commercial functions.

Pay & benefits

What you'll get

• 2-month temporary contract with the possibility of extension. Joining a stable and long-term project.

• 35-hour weekly working day from MONDAY to FRIDAY:

• 1:00 PM to 8:00 PM

• Salary according to collective agreement (€9.72 gross/h) + significant commissions.

• Location: Madrid.

• Start date: 16/11/2026

Benefits of joining us.

• Be part of a prestigious international project.

• Work in a professional and dynamic environment.

• Opportunities for professional development and internal growth.

The role

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Your next professional challenge awaits you!

Do you have COMMERCIAL skills and want to boost your career in a stable, international, and rapidly growing environment?

Join our team and collaborate on a top-tier project for a major security company where you will be able to put your skills and your vocation for customer service into practice.

What you'll do

• Outbound calls to former clients of a multinational in the private security sector. The objective is to attempt to have them recover the services they previously had contracted (alarm upgrades, second homes, coverage...). Commercial/retention profile.

• Compliance and management of databases.

Requirements

- Availability for the 1:00 PM to 8:00 PM shift.

- Availability to start on 11/16

Nice to have

If you're looking for a challenge where your talent and languages make a difference... this is your moment!

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.