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Insurance Customer Service Agent (Basque + English)

Remote, San Sebastián·Part-time·Added 18 days ago

Grupo Crit

1006 open roles

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Overview

Job details

Part-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Basque
The ad asks for Basque, or counts it in your favour.
Compulsory secondary education (ESO)
“Educación Secundaria Obligatoria, Bachillerato o equivalente.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Compulsory Secondary Education, Baccalaureate, or equivalent.
Bilingual Basque or an accreditable C1 level.
English level C1.
Experience in customer service and administrative management.
Experience in insurance, banking, or contact centers is valued.
Good oral and written communication skills.
Agile handling of IT tools

If you are looking for stability and have experience in customer service and proficiency in languages, we want to meet you!

The role

What you'll do

Do you speak Basque and English, and are you passionate about customer service?

Join a stable project in the insurance sector through crit at one of the most important companies in the sector!

Multichannel customer service (calls and emails).
Management of inquiries and requests from customers and offices.
Processing and modification of policies.
Administrative and operational management in internal systems.
Incident resolution and case follow-up.

How you'll work

30-hour work week, Monday to Friday, with the possibility of increasing hours
Shifts: 09:00 to 15:00 h.
100% remote work
Salary according to collective agreement + language bonus.
Initial 3-month renewable contract, with the possibility of permanent incorporation into the company.
Paid initial training (15 days duration).

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.