Information and Customer Service at Medialab

On-site in San Sebastián·Part-time·Added today

Sedena

11 open roles

Apply

Overview

Job details

Permanent contract
Part-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in San Sebastián
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

- We will especially value experience or knowledge related to library services, user assistance, cultural resource management, and accompaniment in cultural or community spaces.

• Interest in and sensitivity towards contemporary culture, digital culture, mediation processes, and working with diverse audiences.

• Basic knowledge of digital tools and the ability to adapt to technological and collaborative environments.

Language knowledge:

• For Basque, accredited knowledge at level C1 or equivalent is required.

• For English, level B2 is required.

• Availability and schedule flexibility.

• Ability for teamwork and coordination.

• Orientation towards users and continuous improvement.

• Involvement, proactivity, and commitment to the service.

• Capacity for observation, accompaniment, and incident resolution.

• Experience in cultural, library, educational, or community contexts.

• Minimum of 6 months of experience in positions linked to user assistance, libraries, cultural mediation, cultural spaces, or similar services.

Nice to have

Other valued aspects:

• Preference will be given to persons with a disability of 33% or higher.

Experience:

The role

A leading organization in the sociocultural sector is selecting professional profiles for the customer service position at the Medialab Tabakalera hall, oriented towards welcoming, accompanying, informing, and supporting the space's users, as well as monitoring resources and the daily operation of the service.

What you'll do

• Inform about and promote the services, collections, resources, equipment, and programs offered by Medialab Tabakalera and their conditions of use.

• Attend to, guide, inform, and accompany the space's users, favoring close, proactive, and professional service.

• Ensure the proper use, organization, and basic maintenance of collections, resources, devices, and workspaces.

• Monitor incidents, reservations, loans, and resource usage according to established internal procedures.

• Support the organization and development of activities, workshops, mediations, and dynamics linked to Medialab.

• Contribute to maintaining order, coexistence, and a correct user experience of the space.

• Coordinate with the Medialab team and report incidents or needs detected during the service.

About Sedena

Sedena is a Spanish service management company specializing in cultural, artistic, and sports projects. With more than 35 years of experience, it designs and manages services for public and private institutions, focusing on art and heritage, sociocultural programs, and physical activity. The company positions itself as a national leader in these sectors, offering innovative and excellent service delivery.

Industry: Professional Services
Headquarters: Spain
Website: sedena.es

Good to know if you are moving

Based in Spain with national operations, offering roles across various regions.
Focus on cultural, educational, and sports services, providing opportunities in public-facing and coordination roles.
Over 35 years of experience, indicating stability and established client relationships.
Works with public administrations and private entities, offering diverse project environments.