Call Center Operator – Customer Service and Reservations

On-site in Adeje·Full-time·Added 4 days ago

Dreamplace Hotels & Resorts

8 open roles

Apply

Overview

Job details

€22,000 - €23,000 a year
Gross, as stated in the ad.
About €1,500 - €1,520 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Adeje
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

We offer a dynamic, inclusive and multicultural work environment where you can grow professionally. We provide ongoing training in tools and processes, as well as the possibility of growing within an expanding company. If the idea of delivering memorable experiences excites you and you have a passion for helping others, we are looking for you! Join us and be part of a team that turns the everyday into the extraordinary.

Requirements

What we're looking for

Proficiency in Spanish and English at a high or bilingual level is essential; some of these languages (Italian, French, or German) are necessary
Minimum of 2 years of experience in similar roles, such as Call Center, telephone sales, travel agencies, hotel reception or customer service.
Excellent sales and communication skills, with a clear focus on customer service.

The role

At DREAMPLACE HOTELS, we understand that great journeys begin with a dream, and that is why we are looking for a Call Center operator to join our team in Adeje, Canary Islands.

Our mission is to accompany every person on their journey, offering not only unforgettable stays, but authentic experiences that inspire and leave a mark.

If you are passionate about service and want to be part of a team committed to excellence, this is your opportunity.

What you'll do

Your duties will be:

Handle and manage calls from customers interested in making reservations and inquiries about our hotels.
Provide detailed information about our services and promotions, ensuring a positive customer experience.
Follow up on reservations and ensure customer satisfaction throughout the entire process.
Collaborate with other departments to resolve issues and improve the guest experience.
Participate in ongoing training on products and management tools to optimize the service provided.

About Dreamplace Hotels & Resorts

Dreamplace Hotels & Resorts is a hospitality company operating a portfolio of hotels and resorts across the Canary Islands, Spain. The company focuses on providing accommodation, dining, and leisure services, with properties such as Hotel Gran Tacande, Hotel Tagoro, Hotel Cristina, and Hotel Tigotan. It is part of the regional tourism industry, catering primarily to international and domestic travelers visiting the islands.

Dreamplace has a strong presence in the Canary Islands, with operations spanning multiple islands including Gran Canaria and Lanzarote. The company employs a diverse workforce, including roles in housekeeping, food and beverage, maintenance, animation, and spa services. For international professionals, the company offers opportunities to work in a dynamic hospitality environment in a popular tourist destination, with positions that may require Spanish language skills and local work permits.

Industry: Hospitality
Headquarters: Canary Islands, Spain
In Spain: Canary Islands
Website: dreamplacehotels.com

Good to know if you are moving

The company operates in the Canary Islands, a Spanish territory with a subtropical climate, offering a unique work environment for hospitality professionals.
Open roles include positions in housekeeping, food and beverage, maintenance, and animation, which may require Spanish language proficiency.
Some positions are part-time, such as the 20-hour and 30-hour roles, which may suit individuals seeking flexible work arrangements.
The company has properties on multiple islands, including Gran Canaria and Lanzarote, providing potential relocation opportunities within the archipelago.
For international hires, work authorization in Spain is typically required, and the company may support visa processes for qualified candidates.

All open roles at Dreamplace Hotels & Resorts