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Customer Service Teleoperator - Education Sector

On-site in Tres Cantos·Full-time·Added 2 days ago (last checked 7 Nov)

Agency

Grupo Crit

772 open roles

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Our summary

Work mode: On-site, Tres Cantos
Contract: Full-time
Spanish: Expected (ad in Spanish)
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Demonstrable experience in telephone customer service, minimum 2 years, in a contact center or customer service department.
Experience with SAP
problem-solving ability and active listening

Nice to have

English is valued, but not mandatory.

Pay & benefits

What you'll get

*WE OFFER:

ETT contract for 3 months with the possibility of an extension for another 3 months
Working day from Monday to Thursday from 09:00 to 18:30 and Friday from 09:00 to 15:00
Salary between 21,000 and 23,000 depending on experience
100% on-site
Location: 3 Cantos (availability of public transport to access the workplace)

The role

TELEOPERATORS WITH EXPERIENCE IN CUSTOMER SERVICE - AUTOMOTIVE SECTOR (Madrid)

At Grupo CRIT we are looking for several Teleoperators with experience in customer service to work for a leading company in Spain located in 3 Cantos.

We are committed to excellence in customer service and innovation in our services, which is why we are looking for people passionate about customer interaction to join our team.

Our client is an employer that offers equal opportunities and promotes diversity in the workplace. We value the commitment, dedication, and talent of our employees. Join us and be part of a team passionate about customer satisfaction and success!.

What you'll do

*MISSION: Agents handle incoming customer calls to resolve different inquiries and the solution of different incidents

*FUNCTIONS:

Handle calls, emails, and tickets from B2B customers (schools, bookstores, distributors) and B2C (families and students), with the telephone as the main channel.
Resolve at the first contact whenever possible: orders, shipments, returns, invoicing, licenses, and digital access.
Manage order incidents and follow up until closure.
Register and document each case in the ticketing tool (Freshdesk) so that the team always has the complete picture.
Meet the team's service objectives (service level, response times, customer satisfaction).

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.