The English-language job board for Spain

Customer Service Agent in Madrid

On-site in Madrid·Full-time·Added yesterday (last checked 4 Nov)

Agency

Adecco España

4541 open roles

Apply

Our summary

Salary: €9 - €10 an hour
Hours: Fixed shift
Work mode: On-site, Madrid
Contract: Fixed-term, full-time hours
Spanish: Native level
English: Required
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Nice to have

Contact Center

Adecco España is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

ENGLISH LEVEL B2 IS ESSENTIAL.
You speak Catalan and Spanish at a native level
Previous experience in customer service, preferably in a call center (telephone, chat, or email).
Experience in marketplaces or e-commerce is highly valued.
Secondary education (ESO/Bachillerato).
Clear customer orientation and the ability to manage interactions with professionalism, patience, and empathy.
Excellent oral and written communication.
Proficiency in IT environments and keyboard agility.
You have availability to complete the initial training and adapt to the service schedules.

Pay & benefits

What you'll get

39-hour work week from Monday to Sunday with two weekends off per month.
AFTERNOON SHIFT: 16:00h - 24:00h
Salary according to the contact center collective agreement + language bonus + night shift and transport allowance for the afternoon shift.
On-site work in Madrid
Initial contract of 3 months + 3 months (extendable, permanent service).
14-day initial online training, remunerated with €350 once joined, in the first paycheck.
TRAINING START: 02/12/2026
Internal promotion and professional development program

The role

At Adecco, we are looking for Customer Service Agents with Catalan and English.

We are looking for people with a customer orientation and excellent communication skills in Spanish and Catalan to help buyers and sellers in their day-to-day activities. You will work in a dynamic and collaborative environment, resolving inquiries and offering a quality experience to users.

What you'll do

Customer service in Spanish and Catalan via telephone, chat, and email, resolving inquiries from buyers and sellers.
Management of incidents related to listings, buying/selling processes, payments, wallet, identity verification, and shipments.
Accurate recording of each interaction in internal tools.
Escalation of complex cases following established procedures.
Compliance with service quality standards (KPIs, times, first contact resolution, customer satisfaction survey)
AFTERNOON SHIFT: 16:00h - 24:00h
START DATE: 28/12

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.