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Customer Service Teleoperator (High Catalan)

Hybrid in Barcelona·Full-time·Added today

Grupo Crit

1196 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
Compulsory secondary education (ESO)
“Nivel de estudios secundarios (ESO, bachiller o equivalente).” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Different work shifts and schedules available: options of 37.5h or 35h or 30.5h per week in split shifts / calendar shifts or afternoon shifts.
Work from Monday to Sunday with two weekends off per month.
Initial 3-month contract, with the possibility of extension.
Salary according to the Contact Center collective agreement
100% on-site work in our Barcelona offices (possibility of a hybrid model as the role develops)
Training provided and paid for by the company.
Start date 13/10

Requirements

What we're looking for

ESSENTIAL Bilingual level in Spanish and Catalan.
ESSENTIAL Experience in customer service within the contact center sector.
Experience in contact centers, in customer service roles with cross-selling and/or with banking financial products. Knowledge of financial products will be especially valued.
Computer skills and typing speed.
Secondary education level (ESO, Bachillerato, or equivalent).
Good level of oral and written communication.

The role

Are you passionate about customer service and looking for a stable opportunity to grow professionally? Join our team in a dynamic company committed to talent development!

From Grupo Crit Barcelona, we are looking for Teleoperators with experience and a high level of Catalan to join our customer service and cross-selling team, for one of the most important companies in the banking sector

What you'll do

Comprehensive call handling by responding to customer needs, based on established procedures, standards, and quality objectives.
Effective attention and resolution of customer incidents, inquiries, and doubts regarding everything related to the purchasing process.
Compliance with company policies and regulations.
Administrative tasks derived from call management.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.