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Trilingual Call Center Agent

On-site in Barcelona·Full-time·Added 1 month ago (last checked 29 Oct)

Teléfono Permanente

1 open role

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Our summary

Hours: 39 hours a week
Payments: 12 salary payments a year
Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

We offer: an initial contract of 20 hours per week during training, with an increase in hours upon completion of the initial training; remuneration according to the Contact Center collective agreement with bonuses for Sundays and holidays worked and prorated payments; training provided by the company and continuous support.

The role

Teléfono Permanente, a 24/7 contact center in Barcelona with more than 40 years of experience, is looking for trilingual teleoperators for the afternoon shift.

What you'll do

Functions: receiving incoming calls, resolving doubts and incidents, recording information in the system, providing informative support, and routing calls according to internal protocols.

How you'll work

Schedule: Monday to Friday from 15:00 to 23:00, plus two weekends per month with compensatory time off. Full-time employment of 39 hours per week.

Requirements

Requirements: Catalan, Spanish, and English are essential, both spoken and written; effective communication, active listening, teamwork, and adaptability to shifts. Previous experience is not essential: we train each person on our services and each client's protocol.

About Teléfono Permanente

Teléfono Permanente is a Spanish customer experience and BPO company specializing in multilingual contact center services. The company operates contact centers that handle customer service, technical support, and back-office processes for a range of clients, with a strong focus on multilingual support. It is part of the Grupo Permanente, a Spanish business group with a significant presence in the customer experience sector.

In Spain, the company is headquartered in Barcelona, where it runs its main operations and employs a large team of trilingual agents. The work culture is centered on customer service excellence and language skills, making it a relevant option for international professionals with strong communication abilities in Spanish, Catalan, and other languages. The company offers a clear path for relocation to Barcelona, with a dynamic and multicultural environment.

Industry: Customer Experience and BPO
Founded: 1995
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

The company is based in Barcelona, Spain, making it a direct destination for internationals looking to relocate to a major Spanish city.
As a trilingual contact center, it actively seeks professionals with Spanish, Catalan, and a third language (often English or Portuguese).
The company offers a structured relocation process for international hires, including visa and work permit support.
Its work culture is focused on customer service and language quality, with a strong emphasis on team collaboration.
The company is part of a larger group, which can offer internal mobility opportunities within Spain.

All open roles at Teléfono Permanente