€500
🇬🇧What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
This job was automatically translated to English,.
The role
As a Guest Experience Trainee, you will collaborate in the creation of unique experiences for our guests, participating actively in the management of their satisfaction and contributing to ensuring that every stay exceeds their expectations.
What you'll do
- Support the management and monitoring of the guest experience throughout their entire stay.
- Collaborate in personalized service and incident resolution.
- Monitor comments and ratings on different satisfaction platforms.
- Participate in the coordination of special attentions, amenities, and VIP details.
- Support the management of quality standards and customer experience.
- Collaborate with the different hotel departments to guarantee an excellent and consistent experience.
- Participate in the preparation of reports and analyses related to guest satisfaction.
- Contribute to the identification of improvement opportunities in Guest Experience processes.
Are you a student or have you just finished your studies?
Join our talent community and develop your career with opportunities designed for people eager to grow, just like you.
Discover some of the benefits we offer you:
Learning Paths: You will have a clear plan from day one, with welcome sessions, follow-up, and feedback to help you acquire new skills and prepare for your professional future.
IDEAL Talent: We identify and develop the best-performing interns to offer them the best career paths within the company. In addition, you will be able to access new opportunities within Meliá, such as our Graduate programs, designed to train the company's future leaders.
Global and diverse environment: Enjoy a multicultural atmosphere where every day is an opportunity to learn, share, and take on new challenges.
At Meliá Hotels International, we work every day to offer memorable experiences to our guests. At Innside Madrid Valdebebas, we are looking for a person passionate about hospitality who wants to develop their professional career learning hand in hand with a team committed to excellence in service.
What are we looking for in you?
- Student or recent graduate in Tourism, Hospitality Management, Business Administration, Marketing, or related degrees.
- Opportunity to sign an internship agreement with a university or educational institution.
- Customer orientation and service vocation.
- Excellent communication and interpersonal skills.
- Proactive, organized, and detail-oriented.
- Ability to work as part of a team and in a dynamic environment.
- Proficiency in office software tools.
Requirements
Languages
- Advanced level of English (mandatory). Other languages will be valued.
Pay & benefits
What you'll get
- Join an international leading company in the hotel sector.
- Practical training in the area of Guest Experience and Quality.
- Continuous learning alongside professionals with extensive experience.
- Active participation in projects oriented towards the customer experience.
- Multicultural and dynamic work environment.
- Professional development opportunities within Meliá Hotels International.
- Exclusive discounts and benefits for company employees.
The role
Como Trainee de Guest Experience, colaborarás en la creación de experiencias únicas para nuestros huéspedes, participando activamente en la gestión de su satisfacción y contribuyendo a que cada estancia supere sus expectativas.
What you'll do
- Apoyar en la gestión y seguimiento de la experiencia del huésped durante toda su estancia.
- Colaborar en la atención personalizada y resolución de incidencias.
- Realizar seguimiento de comentarios y valoraciones en las diferentes plataformas de satisfacción.
- Participar en la coordinación de atenciones especiales, amenities y detalles VIP.
- Apoyar en la gestión de estándares de calidad y experiencia del cliente.
- Colaborar con los diferentes departamentos del hotel para garantizar una experiencia excelente y homogénea.
- Participar en la elaboración de informes y análisis relacionados con la satisfacción de los huéspedes.
- Contribuir a la identificación de oportunidades de mejora en los procesos de Guest Experience.
¿Eres estudiante o acabas de terminar tus estudios?
Únete a nuestra comunidad de talento y desarrólla tu carrera con oportunidades pensadas para personas con ganas de crecer como tú.
Descubre algunos de los beneficios que te ofrecemos:
Itinerarios de Aprendizaje: Tendrás un plan claro desde el primer día, con sesiones de bienvenida, seguimiento y feedback para ayudarte a adquirir nuevas habilidades y prepararte para tu futuro profesional.
Talento IDEAL: Identificamos y desarrollamos a las personas en prácticas con mejor desempeño para ofrecerles los mejores caminos dentro de la compañía. Además, podrás acceder a nuevas oportunidades dentro de Meliá, como nuestros programas Graduate, diseñados para formar a los futuros líderes de la compañía.
Entorno global y diverso: Disfruta de un ambiente multicultural, donde cada día es una oportunidad para aprender, compartir y afrontar nuevos retos.
En Meliá Hotels International trabajamos cada día para ofrecer experiencias memorables a nuestros huéspedes. En Innside Madrid Valdebebas, buscamos una persona apasionada por la hospitalidad que quiera desarrollar su carrera profesional aprendiendo de la mano de un equipo comprometido con la excelencia en el servicio.
¿Qué buscamos en ti?
- Estudiante o recién graduado/a en Turismo, Hospitality Management, ADE, Marketing o titulaciones afines.
- Posibilidad de firmar convenio de prácticas con universidad o centro de estudios.
- Orientación al cliente y vocación de servicio.
- Excelentes habilidades de comunicación y trato interpersonal.
- Proactividad, organización y atención al detalle.
- Capacidad para trabajar en equipo y en un entorno dinámico.
- Manejo de herramientas ofimáticas.
Requirements
Languages
- Nivel alto de inglés (imprescindible). Se valorarán otros idiomas.
Pay & benefits
What you'll get
- Incorporarte a una compañía líder internacional en el sector hotelero.
- Formación práctica en el área de Guest Experience y Calidad.
- Aprendizaje continuo junto a profesionales con amplia experiencia.
- Participación activa en proyectos orientados a la experiencia del cliente.
- Entorno de trabajo multicultural y dinámico.
- Oportunidades de desarrollo profesional dentro de Meliá Hotels International.
- Descuentos y beneficios exclusivos para empleados de la compañía.
About Meliá Hotels
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
- Industry
- Hotels
- Founded
- 1956
- Employees
- 40,000–50,000
- Headquarters
- Palma de Mallorca, Spain
- In Spain
- Palma de Mallorca, Madrid, Barcelona and 17 more
- Website
- melia.com
Good to know if you are moving
- Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
- The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
- As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
- The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
- Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.
In their own words
Additional information
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".
If you want to be "Very Inspiring People",
Additional information
En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.
Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.
Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.
Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".
Si quieres ser "Very Inspiring People",
More jobs like this
or browse Entry-level·Hotels & Hospitality·Community of Madrid·Hotels
🇬🇧 🇪🇸
🇬🇧
€400
🇬🇧🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
€42K
Blue Card threshold🇬🇧🇬🇧
🇬🇧
€11.74
🇬🇧€10.80
🇬🇧🇬🇧
🇬🇧
🇬🇧
🇬🇧
€11 - €12
🇬🇧
🇬🇧
🇬🇧 🇪🇸