Functional Quality and Validation Specialist

• Experience in hotel and online reservation environments.
• Functional knowledge of Synergy or experience working regularly with the
platform.
• Experience performing functional validations, application support, or operational tasks
related to hotel systems.
Knowledge
• Knowledge of business processes in the hotel sector.
• Advanced level of office tools (Excel, Word, Outlook, and
collaborative tools).
• Ability to document incidents and procedures clearly and in a structured manner.
• Familiarity with task and incident management tools.

• Previous experience using Synergy.
• Knowledge of Channel Managers, PMS, and booking engines.
• Experience in customer service or functional support.
• Knowledge of hotel loyalty programs.
• Experience participating in software implementation or validation projects.

• Participation in the continuous improvement of Synergy.
• Direct collaboration with business, support, and development teams.
• Continuous training on processes and solutions in the hotel sector.
• Direct impact on product quality and customer satisfaction.
• Possibility of growth towards Functional Product Owner, Business Analyst, or Functional Quality Manager roles.

Additionally, as part of Grupo Hotusa, you will be able to enjoy the following benefits:

• 50% discount at our upscale hotels: You can benefit from discounts of up to 50% at all our magnificent 4*/5* hotels around the world and up to 20% for your family members.
• The Power Business School training: 100% free and unlimited access to all training programs (MBA, digital, office software, Skills, etc.) provided by our partner The Power Business School, the number 1 online business school on the market, taught by the industry's leading active professionals.
• Language Training: You will have access to our language training, both in-person and online.
• Access to our Employee Club: where you can benefit from different types of discounts and advantages of all kinds (leisure, technology, sports, fashion, etc.)
• Enjoy free hotel nights: with the Grupo Hotusa Referral Program, we reward recommendations that lead to hires. If you refer someone and we hire them, you receive free hotel nights.

If this project interests you and you think you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, feel free to share this job offer.

At IGM Girona, we are looking for a candidate for a vacancy as a Functional Quality and Validation Specialist in any of the Grupo Hotusa offices. To this end, we are looking for someone with business and Synergy knowledge to collaborate with the Grupo Hotusa Development team.

The selected person will be responsible for validating new functionalities, configurations, and improvements in Synergy before they go into production, ensuring that business processes function correctly and that incidents are detected early. Their mission will be to contribute to product quality from the perspective of the end user and the hotel business, reducing errors in production and minimizing the impact on support and operations teams.

Main responsibilities:

Ensure functional quality

• Validate that new developments and configurations meet the defined
functional requirements.
• Execute functional tests following established procedures and use cases.
• Verify that critical business processes function correctly before each production
release.
• Detect incidents, document them, and follow up with the responsible teams.
• Provide the end-user vision during the validation phases.

• Execute tests on the different functional areas of Synergy.
• Validate processes related to:
Reservations.
Availability.
Rates and promotions.
Payments and collections.
Integrations with PMS, Channel Managers, and other providers.
Loyalty programs.
User and access management.
• Check that corrected incidents have been properly resolved.
• Perform periodic tests on critical functionalities to avoid regressions.

Incident management and follow-up

• Register incidents clearly and in detail.
• Prioritize incidents according to their business impact.
• Collaborate with Development, Support, and Product to facilitate their resolution.
• Confirm the correct resolution of incidents before closing them.
• Participate in the analysis of recurring incidents to identify improvement opportunities.

Documentation and reporting

• Keep validation and testing procedures up to date.
• Prepare reports on the results of the tests performed.
• Identify potential risks before production releases.
• Propose functional and operational improvements based on usage experience.

Business collaboration

• Act as a liaison between business users and technical teams during the
validation phases.
• Collect feedback from internal users.
• Participate in project and release follow-up meetings.

Requirements

Key skills

Added value (nice to have)

Role objectives

• Reduce errors detected by customers after production releases.
• Improve the functional quality of releases.
• Detect incidents before they impact hotel operations.
• Improve documentation and validation procedures.
• Reduce the operational load of support teams through more exhaustive preventive validation.

• Attention to detail.
• Analytical capacity.
• Organization and planning.
• Orientation towards quality and service.
• Ability to follow validation procedures.
• Effective communication with users and multidisciplinary teams.
• Proactivity in detecting risks and improvement opportunities.