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Senior Administrator (Support & Operations)

On-site in Spain·Added 5 days ago

HCLTech

17 open roles

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Overview

Requirements

Have the right to work in Spain
HCLTech doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Arabic
The ad asks for Arabic, or counts it in your favour.
Work on-site in Spain
No relocation package mentioned.
Have senior-level experience
Senior-level role.

Requirements

What we're looking for

1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.

The role

This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.

What you'll do

Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organizationâs security posture.
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

About HCLTech

HCLTech (HCL Technologies Limited) is an IT services company. Its official careers portal presents job opportunities across a wide international footprint, listing countries in the Americas, Europe, and Asia-Pacific among the locations candidates can search.

In Spain, HCLTech advertises a substantial number of open positions, including roles in Madrid. The current openings span technical support and operations, cloud and AI architecture, software engineering, identity and device management, program and project management, and sales, indicating an active delivery and commercial presence in the Spanish market.

Industry: IT Services
Website: hcltech.com

Good to know if you are moving

HCLTech's official careers portal lists Spain among the countries where candidates can search for job opportunities, alongside other European locations such as Germany, Portugal, Romania, Sweden and the United Kingdom.
The company currently advertises dozens of open roles in Spain, indicating an active and growing local operation.
Open positions in Spain include roles based in Madrid, spanning technical support and operations, cloud and AI architecture, software engineering, program management, and sales.

All open roles at HCLTech