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Technical Support Engineer Tier 1 - Europe

Remote from Spain·Added 23 days ago

Action1

7 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Action1 doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.

Pay & benefits

What you'll get

Engaging challenges and opportunities to solve real-world problems.
Continuous professional growth and learning with cutting-edge technologies.
A stable income, flexible working hours, and opportunities for advancement.
A supportive and collaborative team of skilled professionals.
A remote-first culture, offering flexibility and work-life balance.

Join Action1 and be a driving force behind our success!

Requirements

What we're looking for

Have strong expertise in Microsoft Windows operating systems.
Ability to identify and troubleshoot failed patch installations.
Be familiar with PowerShell scripting and able to understand basic scripts.
Proficiency in Mac OS and/or Linux platforms.
Demonstrate knowledge of software deployment and configuration using install switches.
Be skilled in reading, writing, modifying, and backing up the Windows registry.
Have previous experience in technical support or customer service roles.
Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
Have solid experience troubleshooting software issues across various environments.
Advanced English proficiency (C1-C2 level) is required

Nice to have

Experience with patch management solutions.
Ability to analyze and interpret logs and event data.
Knowledge of Windows Group Policy configuration and management.
Familiarity with Windows servers and server management.
A basic understanding of the Windows Security model and related protocols.
Additional languages would be a plus, particularly Spanish and French

The role

Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.

What you'll do

Provide timely, efficient technical support with prompt responses to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Follow up with customers post-troubleshooting to ensure full product functionality.
Collaborate with the engineering team to address complex technical challenges.
Work closely with the product team, incorporating customer feedback into product improvements.
Build and maintain an internal knowledge base with useful guides and solutions.
Continuously refine and enhance the customer support process for better efficiency.
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
Participate in customer meetings when needed to troubleshoot and resolve issues directly.

About Action1

Action1 is a cybersecurity company specializing in cloud-based patch management and remote monitoring and management (RMM) solutions. Its platform helps IT teams automate patch deployment, manage endpoints, and respond to vulnerabilities across distributed networks. The company is headquartered in Houston, USA, and serves a global customer base, positioning itself as a leader in the patch management niche.

Action1 has established a presence in Spain, with open roles for a Product Security Engineer and a QA Engineer for its desktop application, indicating a growing technical hub in the country. The company's work culture emphasizes innovation in IT security, and it offers opportunities for international professionals to contribute to a product used by organizations worldwide. With a focus on engineering and security, Action1 is an attractive option for those looking to work in a fast-paced, security-focused environment.

Founded: 2018
Employees: 100–500
Headquarters: Houston, USA
Website: action1.com

Good to know if you are moving

Action1 offers a fully remote-friendly work environment, which can be appealing for international hires looking to work from Spain.
The company is focused on cybersecurity, a high-demand field, providing strong career growth opportunities for security engineers.
Open roles in Spain include Product Security Engineer and QA Engineer, indicating a need for technical talent in the region.
As a global company with a Houston HQ, Action1 provides exposure to international clients and a diverse team.
The company's platform is used by IT teams worldwide, offering a chance to work on products with a broad user base.

In their own words

About the company & team

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes - it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.

The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.

All open roles at Action1