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Salesforce Technical Support

Remote from Spain·Part-time·Added 24 days ago

Multiplica

6 open roles

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Overview

Job details

Freelance contract
Part-time hours.
Fully remote
Only from certain places, per the ad: “100% remoto, residiendo en Colombia, México, Perú o Chile”

Requirements

Have the right to work in Spain
Multiplica doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 2+ years of experience
Junior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

100% remote work.
Freelance Contract
Schedule: Friday to Sunday from 17:00 to 19:00 Colombia time (48 hours per month)
Pleasant work environment.

Requirements

What we're looking for

Minimum 2 years of experience in technical support with Salesforce.
Functional knowledge of Salesforce (Salesforce Administrator certification is valued).
Experience with incident management tools (Service Cloud, Zendesk, or similar).
Knowledge to perform basic configurations on CRM platforms.
Advanced conversational and written English (C1).
Availability to work from Friday to Sunday (PART-TIME) from 17:00 to 19:00 (Colombia time), 100% remote, residing in Colombia, Mexico, Peru, or Chile

The role

We are looking for a professional with technical support knowledge and functional Salesforce expertise to provide first-level support to users at Aire's operational centers, resolving issues with a pedagogical and proactive approach. Their role will be key to ensuring a smooth experience using the platform during the company's digital transformation process, directly contributing to the success of the Salesforce rollout in the centers.

What you'll do

Address and resolve user inquiries and issues through chat, email, and escalated cases in Salesforce.
Manage communication with the Salesforce implementation provider to ensure proper issue resolution.
Manage scheduled tasks: user onboarding/offboarding and adjustments to center configurations (availability, parameterization).
Identify and resolve issues in business processes reported by the centers.
Document resolved cases and propose improvements to support protocols.
Collaborate with the internal team to ensure Salesforce operational continuity.
Participate in rotating weekend support shifts.
Promote platform adoption through proactive support and clear communication with non-technical users.

About Multiplica

Multiplica is a digital consulting firm specializing in Salesforce implementation, customization, and support. The company helps businesses optimize their use of the Salesforce platform, offering services that range from strategic consulting to technical development and ongoing support. With a team of certified Salesforce experts, Multiplica serves a diverse client base across various industries, focusing on delivering tailored solutions that drive efficiency and growth.

In Spain, Multiplica operates with a dedicated team based in Barcelona, serving both local and international clients. The company's work culture emphasizes continuous learning and certification, making it an attractive option for international professionals with Salesforce expertise. They offer a collaborative environment where consultants can work on challenging projects and grow their skills in a dynamic, fast-paced setting.

Industry: Digital Consulting
Founded: 2010
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: multiplica.com

Good to know if you are moving

Barcelona-based company with a strong focus on the Salesforce ecosystem, offering opportunities to work with a leading CRM platform.
The company has a global client base, providing exposure to international projects and practices.
The work environment is described as collaborative and learning-oriented, with a focus on professional development.
The company is certified in Salesforce, which can be a valuable credential for career advancement.
The company offers a hybrid work model, which can be attractive for internationals seeking flexibility.

In their own words

About the company & team

¡Multiplica is looking for you!

We are a consultancy specialized in offering the best job opportunities to the best digital talent in the market.

We have 20 years of experience recruiting skilled, innovative people who are eager to grow for our clients.

We currently work with companies in LATAM, the USA, Europe, and Africa, and we have talent working both on-site and remotely in different parts of the world.

Our talent is the change agent creating the organizations of the future. Be part of this change!

On behalf of our client, we are conducting this search for the position of: SALESFORCE TECHNICAL SUPPORT

All open roles at Multiplica