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WMS Remote Support

Hybrid in Spain·Added 22 days ago

Mecalux

140 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Mecalux doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
French
The ad asks for French, or counts it in your favour.
Be near Spain for hybrid days
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación Profesional en cualquier rama de la informática o formación y experiencia equivalente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Participation in international projects and innovative technologies.
Professional evolution and personalized promotion.
Stable contract and competitive salary based on experience.
Continuous and mentored training in a constantly growing company.
Individual training budget.
Good working environment, guaranteeing equal opportunities and fostering open and inclusive work environments, thanks to our effective equality policies.
Hybrid teleworking after the training period.
Subsidized dining service and office area with refrigerators and microwaves.
Large parking lot and special spaces for pregnant women.
Lactation room.

Requirements

What we're looking for

Vocational Training in any branch of IT or equivalent training and experience.
Any Technical University studies.
Knowledge of SQL / LINQ.
Service Management (ITIL).
On-Premise and Cloud network and server architecture.
Communication skills.
Empathy and the ability to understand others.
Ability to work in teams in a structured, methodical, and collaborative manner, using agile methodologies.
Proactive, decisive, and analytical mindset, with the ability to make rational decisions.
Reading between the lines and converting problems into solutions.
Attention to detail.
Continuous learning capability
Availability to work shifts.
English level C1 (French / German is valued).

The role

At Mecalux Software Solutions, we are looking for a person with initiative, always willing to innovate and learn, with the desire to grow and boost their professional career alongside us, as one of our main objectives is the continuous improvement of our employees' competencies, and the development of their professional capabilities and knowledge.

The selected person will join a stable position with continuity.

You will join a team of highly qualified professionals, where you will be able to carry out the development and implementation of large projects at a national and international level.

What you'll do

Our Gijón headquarters requires a TECHNICIAN LEVEL1. This role is responsible for attending to an incident in the first instance and bringing it to resolution, unless it requires changes to the system programming. You will work on resolving client incidents 24x7 in shifts or through telephone availability. You will diagnose problems, provide solutions, or corrections to existing problems on your own or by using Level 2 Remote Support, Product Support, or Systems Support services.

Their responsibilities include, among others:

Resolve client requests received by telephone, email, or through the ITSM portal.
Create and update Remote Support documentation based on interactions with clients.
Participate in rotations from Monday to Friday and in weekend on-call support.
Continuously investigate and learn the new features of Mecalux software.
Maintain the Remote Support infrastructure in perfect condition.
Suggest and implement improvements in remote support workflows.

How you'll work

Workplace Gijón.

About Mecalux

Mecalux, S.A. is a Spanish company specializing in warehouse storage systems, including metal racking, automated warehouses, and logistics software such as Easy WMS. It designs, manufactures, and installs storage solutions for pallets, boxes, and automated systems, along with warehouse management software and robotics. The company operates internationally, with a strong presence in Spain and other markets.

Mecalux has a significant presence in Spain, with its headquarters in Barcelona and offices in Madrid and other cities. The company offers a range of career opportunities in engineering, software development, and logistics, and is known for its innovative approach to warehouse automation and supply chain management. For international professionals, Mecalux provides a dynamic work environment with opportunities to contribute to global logistics projects.

Industry: Industrial Automation
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid
Website: mecalux.es

Good to know if you are moving

Mecalux is headquartered in Barcelona, Spain, and has offices in Madrid and other Spanish cities.
The company specializes in warehouse storage systems, automated warehouses, and logistics software, offering roles in engineering, software development, and operations.
Mecalux operates internationally, providing opportunities for professionals interested in global logistics and supply chain projects.
The company's careers page is available in both English and Spanish, indicating a welcoming environment for international applicants.

In their own words

About the company & team

Would you like to join a global business at the forefront of innovation and intralogistics technology?

Mecalux is a leading company in the worldwide storage systems market, with over 60 years of experience. The organisation is a pioneer in implementing advanced technologies in the design, manufacture and marketing of logistics solutions, including automated storage and retrieval systems, warehouse management software solutions, and metal racking.As part of our continued growth, we're seeking talented professionals to join our dynamic, forward-thinking team, firmly committed to innovation and development.

We offer you the opportunity to develop your career in the dynamic logistics sector, one of the most promising industries today. If you are looking for professional growth in a constantly evolving environment, we would like to have you on our team!

At Mecalux, we are committed to gender equality. Therefore, we actively promote the participation of both women and men in our selection processes, ensuring that they are fair and objective, without distinction based on sex, orientation, identity, group, gender expression, or any other characteristic protected by law.

All open roles at Mecalux