Field Service Support

• Training in a Degree in Technical Engineering, electronic, biomedical, mechanical, textile, or similar (Health Sciences) and a master's or postgraduate degree.
• Leadership and communication
• Ability to plan, manage, and make proactive decisions to achieve goals.
• Customer orientation.
• Ability to work as part of a team.
• Stakeholder management and organizational knowledge.
• Fluency in English.
• Geographical mobility within the national territory
• Flexibility in working hours: sliding shift within the working day from 8 AM to 10 PM according to service needs.
• Driver's license
• Enjoy teamwork and collaboration. The selected person will be responsible for ensuring maximum efficiency and effectiveness in the assigned activities, differentiating Roche's value proposition and achieving optimal customer satisfaction.
• Experience (we will provide it)
• Type of contract: Internship for two years - full-time temporary contract of 39 hours per week, different from university agreements
• 100% availability and mobility
• Flexibility in working hours: sliding shift within the working day from 8 AM to 10 PM according to service needs.
• Graduate profiles with no more than 3 years as indicated by law (bachelor's and/or official master's)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We are looking for a professional to provide technical service for systems and solutions implemented at customer facilities in the information technology area.

Field Service Support provides technical service to systems and solutions installed at the customer, guaranteeing the greatest efficiency and effectiveness in each of the assigned activities:
Installations, preventive, corrective, evolutionary maintenance, and modifications, and ensures that the service provided generates a competitive advantage, becoming the differentiating element of Roche's value proposition and achieving optimal levels of customer satisfaction.

Provide comprehensive and high-visibility technical support to the client, including:

• Equipment installation and configuration: Lead the installation and configuration of analyzers and solutions in the customer's laboratory, ensuring compliance with company requirements and standards.
• Execution of maintenance (preventive, corrective, evolutionary) and installations to reach and maintain an excellent operating level in all assigned instruments, reagents, and software, and train users in their use.
• Establish and maintain proactive communication, excellent follow-up, and collaboration with the customer, including the notification of reagent updates, quality controls, and the implementation of new protocols.
• Provide expert scientific and technical information to customers regarding the complete Roche Diagnostics portfolio.
• Workflow Management and Optimization: continuously configure, monitor, and optimize workflows and sample routes in automated solutions, defining priorities to maximize the operational efficiency of the solutions and compliance with response times.
• Improve and optimize installation, configuration, and user training processes, guaranteeing sustainability and customer satisfaction through the use of the company's digital tools.
• Rigorous reporting and documentation: Report all activity (remote or on-site) in the CRM and ensure the correct documentation and updating of the technical characteristics of the installation at the customer, following reporting quality standards.
• Work closely with the Commercial Area to satisfy customer needs and actively support the sale of solutions and the company's service offerings.
• Maximize the efficiency of all service interventions and implement predictive and proactive equipment maintenance through remote management and monitoring.
• Monitor and analyze Key Service Indicators (KPIs) in assigned accounts to guarantee excellence in customer service.

• Ability to plan, manage, and make proactive decisions to achieve goals.