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Customer Service and Import-Export Specialist

On-site in Alcantarilla·Full-time·Added yesterday (last checked 10 Nov)

Iberchem

3 open roles

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Our summary

Work mode: On-site, Alcantarilla
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
English: Required
Education: University degree

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Customer Service

This job advert was originally written in Spanish.

Requirements

What we're looking for

Training in international trade, logistics, or similar studies related to the position.
Advanced level of spoken and written English.
Problem-solving skills.
Verbal and oral communication skills to deal with customers and third parties.

Nice to have

Previous experience in similar positions will be positively valued.

Pay & benefits

What you'll get

Full-time permanent employment contract.
A working week of 38.5 hours, with a schedule from Monday to Thursday from 8:00 to 17:00 with a one-hour lunch break, and Friday from 8:00 to 14:30 with a 15-minute break.
One hour of schedule flexibility for daily arrival and departure.
Competitive economic compensation (fixed salary, annual incentive subject to conditions, and Croda group benefits and a risk-free savings plan).
The possibility to develop professionally and surround yourself with great professionals.
An excellent, young, and multicultural work environment.

Iberchem offers a real opportunity for professional growth in an international and constantly growing environment. We look forward to meeting you!

The role

At Iberchem, we are looking for a person to join us as a Customer Service & Import-Export Specialist in our Customer Service Department.

As part of the Customer Service team, your main objective will be to prepare, maintain, communicate, and coordinate various commercial administration actions, providing support to all activities of the Commercial Department.

What you'll do

Order tracking and communication of incidents to meet the deadlines agreed upon with customers.
Resolution of claims and requests related to orders placed by customers and their delivery.
Provide support in administrative tasks to the sales team, including assistance during commercial visits to customers.
Receipt of visit reports and management of the actions agreed upon with the customer.
Creation and monitoring of project sheets and briefing sheets.
Receipt and management of orders until their release for manufacturing.
Preparation and maintenance of customer files, including documentation relating to legal compliance.

About Iberchem

Iberchem is a fragrance house that creates and manufactures original fragrances and high-performing fragrance technologies, serving applications across fine fragrances, personal care, home care, and air care. The company is part of Croda International Plc., a purpose-led global specialty ingredients group.

Its offering includes bespoke in-house developed fragrance technologies — from malodour neutralisation to biodegradable microencapsulation — alongside award-winning investigation programmes that explore benefits beyond olfactive properties, with sustainability commitments developed in line with the UN's Sustainable Development Goals.

Industry: Fragrances and Flavours

In their own words

Additional information

At Iberchem, we promote equal opportunities and diversity. In line with our Equality Plan and our corporate policy, we promote transparent, objective selection processes based exclusively on talent, experience, and professional competencies, guaranteeing equal opportunities and non-discrimination in all phases of the process.

Get to know Iberchem through those who live it every day.

Before sending your application, we invite you to discover the experience of some of the people who are part of our team. Real stories about professional development, learning, and growth at Iberchem.

All open roles at Iberchem