Service Delivery Lead (Infrastructure)

• Degree in Computer Science, Telecommunications Engineering, or a related field

• At least 7 years executing projects in virtualization (VMware and/or Hyper-V), Windows Server environments (Active Directory, GPOs, DNS/DHCP, clustering, migrations and version upgrades), remote desktops (Citrix/AVD/RDS), backup and storage

• Hands-on networking experience: switching (VLANs, routing, spanning-tree) and firewall management

• ITIL, PMP, or similar certification

• Experience preparing executive presentations and presenting to client leadership

• Organized, structured, and analytical profile, with initiative and ownership: you define what needs to be done rather than waiting for instructions

• Fluent English skills (spoken and written) and Spanish; German is a plus

• Relevant technical certifications (Cisco CCNP, Palo Alto Networks NGFW Engineer - former PCNSE - or similar)

• Knowledge of Azure and hybrid cloud environments (Entra ID, networking, IaaS)

• Experience in pharmaceutical or regulated industrial environments

• Previous experience in IT services/consulting firms managing clients with end-to-end responsibility for their infrastructure

• Hybrid Policy: 2 days at our amazing office in Paseo de Gracia

• Flexible compensation

• Wellhub (Gympass) membership

• Projects with leading pharmaceutical companies and essential infrastructure operators

• Opportunity to grow in a highly specialized team focused on IT and OT infrastructure

• Training and certification support in the leading technologies we work with

infraone's purpose is to protect the critical infrastructure modern life depends on-from factories that produce essential goods to utilities and water supply-by providing world-class cybersecurity and network services to manufacturing environments.

We deliver projects and maintain 24x7 support for leading manufacturers across Europe. Guided by the values of Ownership, Customers First, Trust, Ambition, and Excellence.

As a Service Delivery Lead you will join our Delivery team, taking ownership of the services and client relationships for a portfolio of assigned clients in the field of infrastructure and communications, where we take end-to-end responsibility for their systems and network.

You will act as the technical-executive interlocutor between your clients and the team, with the experience and technical judgement to set the bar on projects, anticipate problems, and make things happen.

You are a self-driven and structured professional who thrives on client responsibility. You combine technical judgement with executive communication, enjoy making things happen through your team, and take pride in delivering services that keep critical operations running.

• Project delivery: Execute and/or manage infrastructure projects end-to-end-planning, resources, risks, and budget.

• Service ownership: Define and track service KPIs and SLAs, and build your own dashboards. We provide AI subscriptions to speed up reporting, analysis, and automation, integrating them with our ticketing and reporting systems.

• Client management: Run the biweekly service review meetings with the client and present at steering committees (SteerCo).

• Team leadership: Manage the technical team assigned to projects-task assignment, follow-up, and unblocking-ensuring commitments are met on time.

• Technical oversight: Review HLDs/LLDs, challenge architecture decisions, and set quality standards for deliverables.

• Proactive management: Anticipate problems, risks, and deviations before they impact the client.