Growth Marketing Country Lead - Executive Director
JPMorgan Chase2d ago
This role leads the end-to-end growth strategy and local execution for a digital consumer bank in Spain.
MadridNo Spanish needed
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86,000+ live jobsClient Service Delivery Lead
On-site in Barcelona·Added 1 month ago (last checked 13 Oct)
JPMorgan Chase
25 open roles
Our summary
- Work mode
- On-site, Barcelona
- English
- Required
- Experience
- 3+ years
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Requirements
Nice to have
- Bachelor's degree in Business, Finance, or a related field preferred; equivalent experience considered.
-
Certified Equity Professional (CEP) Level 1 qualification, or willingness to obtain certification
The role
Join our Workplace Solutions team and play a key role within our Equity Plan Management team. As a Client Service Delivery Lead you will be responsible for managing service delivery for a defined portfolio of clients, ensuring high levels of client satisfaction and the successful delivery of services.
The role serves as the primary point of coordination between clients and internal stakeholders, overseeing governance activities, operational delivery, client onboarding, training, and escalation management. The successful candidate will drive standardization initiatives, support product and process enhancements, and provide ongoing oversight of corporate actions while reporting key client metrics to senior leadership.
What you'll do
- Manage end-to-end service delivery for an assigned portfolio of clients. Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of agreed services.
- Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitments.
- Oversee client governance activities, including client events, meeting preparation, calendar management, and maintenance of operational runbooks.
- Drive client standardization initiatives aligned to the firm's service offering and strategic objectives.
- Participate in implementation and onboarding projects, including leading client system training sessions prior to go-live.
- Identify gaps in system functionality and opportunities for process improvement; escalate enhancement requests and support prioritization efforts.
- Provide oversight of corporate actions in partnership with Corporate Actions and Relationship Management teams.
- Act as the first point of escalation for client issues, ensuring timely resolution and effective communication.
- Monitor, track, and present monthly client service metrics and performance reports to senior management.
- Travel to client sites as required to support relationship management and service delivery activities.
Required Qualifications, Capabilities and Skills
- Excellent communication, presentation, and active listening skills.
- Strong analytical, numerical, documentation, and procedural management skills.
- Ability to work independently, manage competing priorities, and meet tight deadlines in a fast-paced environment..
- Minimum of 3 years' experience managing or supporting a portfolio of clients in a client-facing environment.
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Demonstrated ability to build relationships and collaborate effectively across multiple teams and functions.
About JPMorgan Chase
JPMorgan Chase is a global financial services firm and one of the largest banking institutions in the world, serving millions of consumers, small businesses, and corporate, institutional, and government clients across more than 100 markets. With a history spanning over 225 years, the company operates through its J.P. Morgan and Chase brands, offering a wide range of banking, investment, and wealth management services.
In Spain, JPMorgan Chase has a presence in Barcelona, where it hires for roles such as Client Relationship Manager, Customer Service Analyst, and Product Director. The company is known for its commitment to service, innovation, and diversity, and offers opportunities for international professionals to work in a dynamic, global environment.
- Industry
- Banking
- Founded
- 1799
- Employees
- 250,000+
- Headquarters
- New York City, USA
- In Spain
- Barcelona
- Website
- jpmorganchase.com
Good to know if you are moving
- JPMorgan Chase has a significant office in Barcelona, Spain, offering roles in client relationship management, customer service, and product management.
- The company operates in over 100 global markets, providing opportunities for international career mobility.
- JPMorgan Chase is an equal opportunity employer and emphasizes diversity and inclusion in its workforce.
- The firm is a global banking partner of the Olympic and Paralympic Games, reflecting its broad international reach.
- Roles in Spain may require European language skills, such as Czech or Swedish, in addition to English.
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1mo ago
The initial contract will run until March 7, 2027, with the possibility of joining the permanent staff. In addition, at Adecco
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US$166k - US$266k
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