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MuleSoft Platform Operations Engineer (L3)

Remote from Spain·Added 2 days ago (last checked 4 Nov)

Agency

IT Partner

58 open roles

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Our summary

Salary: Up to €43,000 a year
About €2,620 a month after tax.
Work mode: Remote from Spain
English: Required
Experience: 5+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

More than 5 years of experience in the administration and operation of MuleSoft platforms.
Experience in the management and support of MuleSoft platforms at the infrastructure and operations level, not exclusively API development.
Knowledge of Terraform.
Experience with GitHub.
Experience with OpenShift.
Knowledge of authentication and authorization mechanisms: OAuth and OpenID.
Basic knowledge of AWS and Azure.
Knowledge of ITIL processes.
Experience with Argo CD / CI/CD.

Nice to have

Knowledge of XML, XSD, WSDL, WS-*, Java, and JSON.
Experience with MuleSoft Omni Gateway / Flex Gateway.
Knowledge of networks: Virtual IPs, firewalls, and load balancers.
Certificate lifecycle management.
Proficiency with SOAPUI and Postman.
Knowledge of Linux.

Education & certifications

University degree in Computer Science or equivalent.

Languages

C1 English, essential for working in an international environment.

The role

Location: Madrid or our offices

Modality: hybrid

Experience: More than 5 years

Salary: Up to €43,000 gross per year

English: C1

We are looking for a MuleSoft Platform Operations Engineer to join an international technological environment, participating in the operation, administration, and support of MuleSoft integration platforms at an L3 level.

The selected person will be responsible for guaranteeing the stability, availability, and performance of the platform, managing complex incidents, resolving technical problems escalated from L2 teams, and driving automation and continuous improvement of operational processes.

This is a position focused on the administration and operation of the MuleSoft platform, not on API development.

What you'll do

Manage daily operations, administration, and maintenance of the MuleSoft platform.
Resolve L3 level technical incidents within established SLAs.
Attend to and manage tickets escalated by L2 support teams.
Monitor the capacity, performance, availability, and scalability of the platform.
Perform troubleshooting through log analysis, monitoring tools, and technical diagnostics.
Prepare root cause analyses (RCA) and propose corrective actions.
Support deployments, releases, and changes in production environments.
Develop and maintain automation scripts for recurring operational tasks.
Manage technical documentation, standard operating procedures (SOP), and knowledge articles.
Identify recurring problems and propose improvements to optimize the service.
Participate in the management of critical incidents and service recovery processes.
Collaborate with internal teams and external providers in an international environment.
Track operational KPIs and compliance with service levels.

Additional requirements

Good communication and coordination skills with technical teams and different stakeholders.
Ability to work autonomously and in multicultural environments.
Availability for occasional interventions outside of regular hours and on-call shifts when necessary.
Availability for occasional short-duration trips abroad.