Operations Manager, Business Operations

At Joko, our mission is to we help consumers save time and money when shopping online or in-store.

Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 7 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.

Having reached profitability in our core market, we're now scaling globally, with a strong focus on the US.

It's still day 1, come build the future of shopping with us!

We're looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team.

You'll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You'll design tech-enabled, scalable solutions that power Joko's next stage of growth and efficiency.

From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you'll be a key driver of transformation across the company.

Your exact scope will depend on your background and company priorities. Example missions include:

• Redesign our sales and account management processes to drive conversion and retention

• Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions

• Lead high-impact projects that directly influence top-line growth

• Automate cash collection, invoicing, and reporting flows end to end

• Build internal tools that give real-time visibility into financial performance

• Reimagine how money moves through the business and fix what's broken

• Scale the creation and quality control processes that thousands of merchant offers rely on across all markets

• Build AI-driven tools that multiply team output and accuracy

• Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed

• Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs...) and make every team faster, smarter, and more secure

• Automate cross-functional workflows: onboarding, OKRs, access management for frictionless scale

• Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof

• Optimize key product metrics like catch rate, coupon success, or banking connection

• Build tools that help Product teams move 10x faster

• Own key product integrations, acting as strategic POC with external partners

• Structure and scale how we track, measure, and optimize marketing performance

• Automate workflows for growth and CRM teams to boost campaign velocity

• Build robust internal systems to improve ROI visibility and strategic decision-making

You'll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change.

• Education: You graduated from a top-tier engineering, business, or applied science program

• Experience: You have 2+ years of experience in operations, strategy, consulting, or a similar role.

• Problem solver: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action.

• Operational mindset: You're relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter.

• Tech-first thinker: You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by building automation, tooling, and data flows.

• AI Enthusiast: You see AI as a core lever, and you're always exploring new ways to make work faster and smarter.

• Efficiency-driven: You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead.

• Autonomous: You can own and drive complex cross-functional projects from A to Z with minimal guidance.

• Strong communicator: You explain complex ideas clearly and concisely, in both written and verbal formats.

• Entrepreneurial spirit: You're proactive, hands-on, and thrive in fast-paced, ever-evolving environments.

• Languages: Fluent in English (spoken and written). French is a plus, but not required.