The English-language job board for Spain

Workplace Solutions - Client Relationship Manager (London, Leeds or Barcelona)

On-site in Barcelona·Added 2 months ago (last checked 22 Oct)

JPMorgan Chase

25 open roles

Apply

Our summary

Work mode: On-site, Barcelona

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Requirements

What we're looking for

Share Plan Experience is essential
Experience in Relationship Management in global companies.
Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
Exceptional personal, listening, written and verbal communication skills are a must.
Proven track record of successfully building and nurturing multi-level client relationships.
Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.

Nice to have

Experience working with Cloud-Based software
Project management experience with excellent organizational skills.
Success orientated spirit with focus on customer delight.
Superior critical thinking, decision making and problem solving skills.

The role

JPMorgan Workplace Solutions addresses the financial needs of employers and their employees using a suite of firmwide products such as equity compensation and executive services. The firm entered the equity compensation industry with our acquisition of Global Shares. We are committed to building the industry's best stock plan administration software and services offering that allows our customers to attract and retain key employees.

What you'll do

As a Client Relationship Manager within Workplace Solutions, you will be viewed as a trusted partner by our client base. Your core responsibilities will involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, and being accountable for customer and partner satisfaction. You will be expected to demonstrate ambition, resilience, and a strong technical orientation. Your role will involve ensuring the customer receives the utmost value from the Workplace Solutions product, leveraging internal subject matter experts to help customers optimise their investment, and working closely with implementations, operations and service desk teams. You will also be responsible for actively growing an existing account base to identify new value creation opportunities.

Develop and maintain strong relationships with multiple clients as assigned.
Build depth in relationship by initiating contact and developing a relationship with decision makers.
Manage the post-sales relationship for strategically significant accounts.
Serve as the primary client contact and advocate for day to day and escalated issues and requests.
Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
Keep up to date with industry information which could provide value to your clients or value internally.
Build network of share plans advisors and experts in your region

Job Responsibilities

Required Qualifications, Skills and Capabilities.

Preferred Qualifications, Skills and Capabilities.

About JPMorgan Chase

JPMorgan Chase is a global financial services firm and one of the largest banking institutions in the world, serving millions of consumers, small businesses, and corporate, institutional, and government clients across more than 100 markets. With a history spanning over 225 years, the company operates through its J.P. Morgan and Chase brands, offering a wide range of banking, investment, and wealth management services.

In Spain, JPMorgan Chase has a presence in Barcelona, where it hires for roles such as Client Relationship Manager, Customer Service Analyst, and Product Director. The company is known for its commitment to service, innovation, and diversity, and offers opportunities for international professionals to work in a dynamic, global environment.

Industry: Banking
Founded: 1799
Employees: 250,000+
Headquarters: New York City, USA
In Spain: Barcelona
Website: jpmorganchase.com

Good to know if you are moving

JPMorgan Chase has a significant office in Barcelona, Spain, offering roles in client relationship management, customer service, and product management.
The company operates in over 100 global markets, providing opportunities for international career mobility.
JPMorgan Chase is an equal opportunity employer and emphasizes diversity and inclusion in its workforce.
The firm is a global banking partner of the Olympic and Paralympic Games, reflecting its broad international reach.
Roles in Spain may require European language skills, such as Czech or Swedish, in addition to English.

All open roles at JPMorgan Chase