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Workplace Solutions - Customer Service Analyst, Czech, Swedish or other European languages

On-site in Barcelona·Added 11 days ago (last checked 22 Oct)

JPMorgan Chase

25 open roles

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Our summary

Work mode: On-site, Barcelona
Hours: Monday to Friday
Languages: Swedish, Czech
Education: University degree

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

Requirements

What we're looking for

Fluent in Czech, Swedish or any other European language
Excellent Customer Service skills in telephone and email etiquette
Strong problem solving skills.
Client focus, interpersonal skills and ability to network
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Passion for learning new things every day and a continuous improvement mindset
Willingness to be flexible, this is a Monday to Friday role with a fixed schedule. Occasional flexibility may be required on an exceptional basis to support business needs. The team typically works on local bank holidays in line with operational coverage requirements.

Nice to have

University degree in Economics, Finance or equivalent work experience desired.
Experience in Customer Service role, preferably in the Financial Services or Software industry.
Experience with Contact Center solutions

The role

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

What you'll do

Provide excellent customer service via email and phone at 1st and 2nd level response
Escalate unresolved issues to 2nd and 3rd line support teams
Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Maintaining contact with customers throughout the ticket life cycle
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

About JPMorgan Chase

JPMorgan Chase is a global financial services firm and one of the largest banking institutions in the world, serving millions of consumers, small businesses, and corporate, institutional, and government clients across more than 100 markets. With a history spanning over 225 years, the company operates through its J.P. Morgan and Chase brands, offering a wide range of banking, investment, and wealth management services.

In Spain, JPMorgan Chase has a presence in Barcelona, where it hires for roles such as Client Relationship Manager, Customer Service Analyst, and Product Director. The company is known for its commitment to service, innovation, and diversity, and offers opportunities for international professionals to work in a dynamic, global environment.

Industry: Banking
Founded: 1799
Employees: 250,000+
Headquarters: New York City, USA
In Spain: Barcelona
Website: jpmorganchase.com

Good to know if you are moving

JPMorgan Chase has a significant office in Barcelona, Spain, offering roles in client relationship management, customer service, and product management.
The company operates in over 100 global markets, providing opportunities for international career mobility.
JPMorgan Chase is an equal opportunity employer and emphasizes diversity and inclusion in its workforce.
The firm is a global banking partner of the Olympic and Paralympic Games, reflecting its broad international reach.
Roles in Spain may require European language skills, such as Czech or Swedish, in addition to English.

All open roles at JPMorgan Chase