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Application Support Specialist - 2nd Level Support

On-site in Madrid·Full-time·Added 6 days ago

Julius Baer

26 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Julius Baer doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

Requirements

What we're looking for

Completed IT training (Degree in Computer Science or equivalent IT-related
certification)
Minimum of 2 years of professional experience in application support
Strong Linux knowledge (shell scripting is an advantage)
Solid understanding of Windows OS at server level
Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
ITIL Foundation certification
Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
Ideally, experience in banking or financial services with knowledge of financial products
Proven ability to manage small teams or demonstrated project management skills
Process-oriented and analytical mindset
Excellent communication skills and ability to collaborate across teams
Highly motivated, proactive, and eager to learn new concepts
Good written and spoken English

The role

System engineering is an interdisciplinary field of system and platform engineering, complemented with business management and operational responsibility, that centres around on how to design and manage complex systems and technology platforms over their life cycles. The system engineer can assume a pure holistic role or can be a database, system/server, virtualization or a network specialist.

What you'll do

Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation)
Administer change requests and ensure proper execution of application-related processes
Participate in periodic release activities, including weekend deployments
Contribute to projects related to operational aspects of existing or newly integrated applications
Perform routine data cleansing and maintenance of systems
Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
Maintain and update application operation documentation and knowledge base
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

Hiring process

2 steps1 interviewa task to do

Online application
Application review
Pre-recorded video interview
Video call · Not every role
Used for certain jobs such as graduate positions, internships and roles that need presentation skills.
First interview
Arranged if your profile aligns with the job description.

Applications are usually reviewed within the first few days, later when there is an application deadline.
Every applicant receives a decision regardless of the outcome.

Hiring process

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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About Julius Baer

Julius Baer is a Swiss private banking group headquartered in Zurich, specializing in wealth management and advisory services for private clients. Founded in 1890, the bank operates globally with a strong presence in Europe, Asia, and the Middle East, managing assets for high-net-worth individuals. It is one of Switzerland's leading private banks, known for its personalized service and comprehensive financial solutions.

In Spain, Julius Baer has established a technology and operations hub, with a significant number of open roles in IT and engineering, including positions for ServiceNow developers, AI engineers, and full-stack developers. The bank's Spanish presence is centered in Barcelona, where it leverages local tech talent to support its global digital transformation initiatives. For international professionals, Julius Baer offers a dynamic work environment with opportunities to work on cutting-edge financial technology projects, while being part of a prestigious global banking brand.

Industry: Private Banking
Founded: 1890
Employees: 5,000–10,000
Headquarters: Zurich, Switzerland
In Spain: Barcelona
Website: juliusbaer.com

Good to know if you are moving

Julius Baer has a significant technology hub in Barcelona, Spain, with many IT roles in software engineering, AI, and cloud infrastructure.
The bank offers a global work environment with opportunities to collaborate with teams across Europe and other regions.
As a Swiss private bank, Julius Baer provides a prestigious and stable employer brand, with a strong focus on professional development.
Many of the open roles in Spain are in IT and engineering, indicating a growing tech presence in the country.
The company supports flexible work arrangements, including remote work options for some positions.

In their own words

About the company & team

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

All open roles at Julius Baer