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Application Support Specialist + ServiceNow Support - 2nd Level Support

On-site in Madrid·Full-time·Added 1 month ago (last checked 22 Oct)

Julius Baer

36 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, Madrid
Contract: Full-time
English: Required
Experience: 2+ years
Education: University degree

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Skills

Nice to have

Requirements

What we're looking for

ServiceNow platform support and administration expertise, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change and Knowledge Management (ServiceNow System Administrator certification is an advantage)
Experience with ServiceNow root-cause analysis, workflow configuration and automation, platform monitoring, troubleshooting, and maintaining operational documentation and knowledge articles.
Completed IT training (Degree in Computer Science or other IT related certification)
At least 2 years of professional experience in application support
Good Unix know-how (shell scripting is an advantage)
Knowledge of Windows OS at server level
Knowledge of Java application server / database / AWA is an advantage
ITIL Foundation certification
Ideally, experience in banking with a knowledge of financial products
Process-oriented and analytical approach
Enthusiastic team player with strong communication skills
Highly motivated, and proactive, with an eagerness to learn and take on new concepts
Good written and spoken English

The role

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

What you'll do

Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.

Ensuring the operation of core banking applications in respect to application management (2nd level support)
Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders
Takeover of periodical on-call duty (weekly 7x24)
Administration of change requests, for application related process fulfillment
Participation in periodic releases on weekends
Engage in projects relating to operational aspects for existing or newly integrated applications
Routine data cleansing of the systems
Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
Keep application operation documentation (knowledge database) up to date

Hiring process

2 steps1 interviewa task to do

Online application
Application review
Pre-recorded video interview
Video call · Not every role
Used for certain jobs such as graduate positions, internships and roles that need presentation skills.
First interview
Arranged if your profile aligns with the job description.

Applications are usually reviewed within the first few days, later when there is an application deadline.
Every applicant receives a decision regardless of the outcome.

About Julius Baer

Julius Baer is a Swiss private banking group headquartered in Zurich, specializing in wealth management and advisory services for private clients. Founded in 1890, the bank operates globally with a strong presence in Europe, Asia, and the Middle East, managing assets for high-net-worth individuals. It is one of Switzerland's leading private banks, known for its personalized service and comprehensive financial solutions.

In Spain, Julius Baer has established a technology and operations hub, with a significant number of open roles in IT and engineering, including positions for ServiceNow developers, AI engineers, and full-stack developers. The bank's Spanish presence is centered in Barcelona, where it leverages local tech talent to support its global digital transformation initiatives. For international professionals, Julius Baer offers a dynamic work environment with opportunities to work on cutting-edge financial technology projects, while being part of a prestigious global banking brand.

Industry: Private Banking
Founded: 1890
Employees: 5,000–10,000
Headquarters: Zurich, Switzerland
In Spain: Barcelona

Good to know if you are moving

Julius Baer has a significant technology hub in Barcelona, Spain, with many IT roles in software engineering, AI, and cloud infrastructure.
The bank offers a global work environment with opportunities to collaborate with teams across Europe and other regions.
As a Swiss private bank, Julius Baer provides a prestigious and stable employer brand, with a strong focus on professional development.
Many of the open roles in Spain are in IT and engineering, indicating a growing tech presence in the country.
The company supports flexible work arrangements, including remote work options for some positions.

In their own words

Additional information

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