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This job advert was originally written in Spanish.
Availability to work on-site (possibility of a hybrid modality once the learning period has been completed)
Good communication skills and customer orientation.
Listening skills, empathy, and incident resolution.
Proficiency in computer tools.
Ability to work in a team and adapt to different situations.
Availability to work Monday to Sunday according to a roster.
Previous experience in customer service, contact center, or the banking sector will be valued.
Mandatory prior online training.
Dates: from 05/10 to 23/10.
Schedule: from 09:00 to 15:00 h.
Paid training at a rate of €6 per training day.
This opportunity could be for you!
If you are passionate about customer service, have good communication skills, and are looking for a stable opportunity within the banking sector, with the possibility of accessing a hybrid model after completing the learning curve, we want to meet you!
Permanent discontinuous contract.
Start date: 26/10/2026.
35-hour weekly schedule.
Afternoon shift from 16:00 to 23:00 h.
Work from Monday to Sunday, according to the roster.
Maximum of two working weekends per month.
Possibility of accessing a hybrid model once the learning curve has been completed.
Stable project within the banking sector.
Support and training during the development of the project.
Possibility of continuity and professional development.
At Konecta, we are looking for Customer Service Teleoperators to join our team within a project in the banking sector.
This is an opportunity to be part of a stable service, offering attention and support to customers, with the possibility of accessing a hybrid model once the learning curve has been completed.
Telephone customer service.
Resolution of inquiries, doubts, and incidents.
Management of customer requests and operations.
Information and support regarding banking products and services.
Registration and updating of management tasks performed in internal systems.
Offering close, professional attention oriented towards customer satisfaction.
Attend to and manage customer inquiries and requests, providing a quality service and resolving their needs effectively and professionally.
On-site modality during the initial phase.
Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.
Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.
JOIN OUR TEAM!
At Konecta, we are a company committed to equal opportunities between women and men, and we advocate for equality in all our positions.
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