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Telephone Agent - Alarm Sector

Hybrid in Madrid·Part-time·Added 19 days ago

Still open when we checked on 1 Oct

Adecco España

5586 open roles

Overview

Job details

  • €1,282 a month

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

Previous experience in customer service and/or sales.

Good communication and listening skills.

Customer focus and goal orientation.

Ability to identify needs and offer solutions.

Commercial skills and ability to handle objections.

Proactive and dynamic attitude.

Proficiency in IT tools and CRM.

Pay & benefits

What you'll get

- Initial contract of 2 months, extendable

- Salary €1,282 gross/month + incentives.

- 35-hour work week from MONDAY TO FRIDAY in a shift from 1 PM to 8 PM.

- On-site work at C/ Alcalá 265. Possibility of hybrid teleworking starting from the 3rd month.

- INITIAL TRAINING lasting 6 days with a start date from 19/10/2026 to 26/10/2026 from 9 AM to 3 PM. Hybrid and paid training*.

- Start date once training is completed on 27/10/2026.

The role

We are looking for Customer Service Agents for an important company in the alarm sector in Madrid.

What you'll do

The required functions include:

-Customer service and advice via telephone calls.

-Resolution of doubts, inquiries, and incidents.

-Identification of needs to offer the most suitable alarm equipment and coverage for each profile.

-Personalized guidance on security products and services.

-Recovery of former customers through telephone contact.

-Detection of possible reasons for cancellation or dissatisfaction.

-Presentation of solutions adapted to the needs of each customer.

-Customer loyalty and improvement of the customer experience through close and effective service.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

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