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Senior Contact Center & AI Engineer – Genesys Cloud

Remote from Spain·Added 5 months ago

This job was published 5 months ago

Overview

Salary
Up to €46,000 a year

About €2,770 a month after tax.

Work mode
Remote from Spain
Contract
Permanent contract
Experience
3+ years

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • Pay clears the EU Blue Card threshold

    The advertised pay is over the €41,356 bar, so the route exists if Krell Consulting uses it.

More jobs over the Blue Card threshold

Skills

This job advert was originally written in Spanish.

Requirements

Education & certifications

🎓 Training:

Vocational Training (FP), Degrees, or Higher Level Vocational Training cycles will be equally valued.

The role

What you'll do

  • Design of customer service process automation.
  • Implementation and construction of AI Agents with Genesys Cloud:
  • Genesys Dialog Engine
  • Genesys Virtual Agent
  • Integrations via Genesys Data Actions with third-party systems:
  • CRM
  • Backend
  • APIs and other corporate systems
  • Participation in initiatives related to Generative AI and conversational automation. 

How you'll work

📍 Location: mainly remote work, with occasional in-person meetings in Madrid

What are we looking for?

We are looking for a Senior profile with experience in Contact Center and Genesys Cloud, oriented towards automation projects and the integration of customer service solutions with AI technologies.

Requirements

  • Minimum of 3 years of experience in similar projects.
  • Experience working with Genesys Cloud.
  • Knowledge of customer service process automation.
  • Experience in integrations with external systems.
  • General knowledge of AI:
  • LLM
  • Generative AI
  • Conversational automation

What do we offer?

  • Stable, long-term project.
  • Permanent contract.
  • Salary of up to €46,000 gross per year.
  • Teleworking with occasional attendance at meetings in Madrid.
  • Joining an innovative technological project within the insurance sector.
  • Intensive working hours in summer.

📩 If you meet the requirements and are interested in being part of an innovative project within Krell Consulting, do not hesitate to apply for this opportunity.

About Krell Consulting

Krell Consulting is a Spanish IT staffing and talent management firm founded in 2006. It provides services including outsourcing, direct selection, IT training, and RPO (Recruitment Process Outsourcing), with a focus on technology roles. The company operates primarily in Spain, offering both remote and hybrid positions across various tech disciplines.

Industry
IT Services
Founded
2006
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Oviedo

Good to know if you are moving

  • 100% Spanish capital, founded in 2006
  • Offers remote and hybrid roles across Spain, including Madrid, Barcelona, and Oviedo
  • Specializes in IT staffing, outsourcing, and training
  • Provides services in English and Spanish, with some roles requiring advanced English
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