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Contact Center & Unified Communications Specialist

Hybrid in Madrid·Added 5 months ago

This job was published 5 months ago

Tecdata Engineering

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Vocational training (FP Grado Medio)
“Formación profesional o universitaria en IT o similar” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Professional or university training in IT or similar
Minimum of 2 years of experience in a similar role
Experience with any of the following technologies:
- Genesys
- Microsoft Teams
- Cisco
Knowledge of ITIL management (incidents, changes, problems)
Functional English level

Nice to have

Experience in CCaaS environments
Participation in cloud migration projects
Certifications in Contact Center or UC technologies
Experience in SLA and quality of service improvement

The role

We are looking for a Contact Center and Unified Communications (UC) Specialist to join a dynamic technological environment, participating in the operation, support, and evolution of communication and customer service platforms.

The selected person will be key in service management, complex incident resolution, and continuous improvement, working with market-leading solutions in on-premise and cloud (CCaaS) environments.

What you'll do

Management of incidents, changes, and requirements under the ITIL framework
Operation and support of Contact Center and Unified Communications platforms
Resolution of complex technical escalations
Planning and execution of changes and continuous improvements
Participation in migration projects to CCaaS (cloud) environments
Technical consultancy in Contact Center solutions
Monitoring and optimization of SLA and quality of service
Collaborate with technical and business teams

🛠️ Technologies and environment

Genesys
Amazon Connect
Microsoft Teams
Cisco (Contact Center / UC)

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering