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Senior Contact Center & Genesys Cloud

Remote, Madrid·Full-time·Added 4 days ago

Grupo NS

39 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Grupo NS doesn't mention sponsorship in the ad.
Have 3+ years of experience
Senior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

Stable and long-term project in the insurance sector.
Mainly remote work, with occasional in-person meetings in Madrid.

If you are interested in the combination of Contact Center, Genesys Cloud, and Artificial Intelligence, we want to meet you!

Requirements

What we're looking for

Minimum 3 years of experience in Contact Center.
Solid experience with Genesys Cloud.
Experience in automation and integrations with third-party systems.
Knowledge of AI, Generative AI, and LLM.
University degrees, Vocational Training, or Higher Level Training Cycles will be valued.

The role

At Grupo NS we are looking for a Senior professional with experience in Contact Center and Genesys Cloud to join a long-term project in the insurance sector.

What you'll do

Design and automation of customer service processes.
Implementation of AI Agents with Genesys Cloud.
Work with Genesys Dialog Engine and Genesys Virtual Agent.
Integrations via Genesys Data Actions with CRM and backend systems.
Application of Generative AI and LLM in Contact Center solutions.

About Grupo NS

Grupo NS is a Spanish IT services and consulting company founded in Madrid in 2003, offering outsourcing, technology consulting, custom project development, and tailored training programs. Its service lines span cloud, cybersecurity, data, AI, Salesforce, databases, infrastructure, networks, QA and systems, and it states that it collaborates with 12 of the 15 large international IT solutions integrators. The company has grown past €5M in revenue and counts more than 150 people on its team.

For professionals in Spain, Grupo NS is strongly remote-friendly: 98% of its workforce teleworks and the company lets employees choose the work model where they are most productive. It offers free training from day one, flexible compensation, and holds ISO 9001 and ISO 27001 quality and security certifications. Hiring is active across Madrid and Barcelona (its two offices, with Barcelona opened in 2005 as NSCAT) as well as other Spanish locations such as Alicante, Granada, Sevilla, Almería and Tres Cantos, and the company says its international projects help it attract ambitious talent.

Industry: IT Services
Founded: 2003
Employees: 150+
In Spain: Madrid, Barcelona
Website: grupo-ns.com

Good to know if you are moving

98% of the workforce teleworks, and employees can choose the work model where they are most productive (remote, hybrid or on-site).
Free training is offered from day one, with development plans and reskilling programs.
Flexible compensation lets employees personalize benefits to fit their lifestyle and well-being.
The company says its international projects help it attract talent with global ambitions.
Open roles are based in Madrid and Barcelona (hybrid or fully remote) as well as other Spanish locations such as Alicante, Granada, Sevilla and Almería.

All open roles at Grupo NS