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Technical Services and Solutions Manager

On-site in Spain·Added 1 month ago (last checked 3 Oct)

Levata

9 open roles

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Overview

Work mode: On-site, Spain
English: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in technical support, systems, professional services, or similar roles.
Ability to take responsibility for the daily activity of the area and directly execute technical tasks.
Experience in incident handling and resolution, configuration, installation, and equipment deployment.
Solid knowledge of networks, communications, systems, and servers, as well as Windows and Android environments.
Ability to analyze problems, identify their cause, and document procedures and solutions.
Ability to communicate effectively with customers and both technical and non-technical interlocutors.
Professional English level for interaction with manufacturers and international teams.
French is highly valued.
- Availability for occasional travel.

Nice to have

Experience in automatic identification, data capture, or enterprise mobility.
Knowledge of thermal printers, barcode readers, mobile terminals, industrial tablets, RFID, POS, or kiosks.
Experience with manufacturers such as Zebra, Honeywell, Datalogic, Panasonic, Epson, or other brands in the sector.
Knowledge of MDM or EMM platforms.
Experience in technical pre-sales, demonstrations, or proofs of concept.
Experience in support contracts, service levels, warranties, repairs, and RMA processes.
Manufacturer, systems, or networking certifications, and knowledge of service management methodologies.

Pay & benefits

What you'll get

Responsibility over a key technical area for the growth of Levata by Logiscenter.
A position that combines responsibility and specialization with direct technical execution.
Participation in the development of new support, configuration, and maintenance services.
Contact with leading manufacturers and international technical teams.
Technical training, access to certifications, and professional development linked to the growth of the area.
Ability to provide proposals and contribute to service improvement.

The role

We are looking for a person to take responsibility for the Technical Services area of Levata by Logiscenter and actively contribute to its development.

They will be the company's main technical reference for incident handling and resolution, ticketing system management, equipment configuration and platforming, the provision of technical support and help desk, and support for the sales team during pre-sales processes.

This is a position with responsibility over the functioning of the area and a marked practical character. The selected person, in addition to organizing and supervising activity, will directly execute technical tasks when necessary.

They will work according to the strategy, objectives, and priorities established by the company. Within that framework, they will have autonomy to manage daily technical activity, organize tasks, prioritize incidents, and ensure service quality in accordance with the established objectives.

Initially, the selected person will assume a very operational role close to the customer. They will also provide their experience and technical criteria to improve procedures, tools, and solutions, and will progressively assume coordination of the department as the volume of services increases.

What you'll do

Management of the area and provision of technical service

To be the technical reference person for Logiscenter and take responsibility for the daily functioning of the SAT (Technical Service Department).
To organize and prioritize activity, ensuring service quality and compliance with acquired commitments.
To technically manage support and maintenance contracts, including their service levels.
To coordinate warranties, repairs, replacements, and escalations with manufacturers, suppliers, and external technical services.
To prepare activity indicators, identify needs, and propose technical and operational improvements.
To collaborate in the onboarding and coordination of future members of the area.

Technical support and incident management

To attend to and resolve first and second-level incidents regarding hardware, software, configuration, connectivity, and RFID.
To manage and prioritize tickets, performing follow-up until closure and keeping the customer informed.
To diagnose problems related to LAN, Wi-Fi, Bluetooth, and TCP/IP communications, including IP, DHCP, DNS, ports, VPN, and basic security aspects.
To configure and integrate devices with Windows and Android environments, servers, enterprise applications, MDM platforms, and cloud services.
To coordinate with customers' IT departments and with external specialists when necessary.
To identify recurring problems and propose corrective actions.

Configuration, installations, and deployments

To configure and prepare mobile terminals, tablets, printers, readers, kiosks, access points, and other professional devices.
To install and update firmware, applications, profiles, certificates, and parameters.
To perform functional tests and quality controls according to the specifications of each customer or project.
To execute or support installations, deployments, and commissioning, both remotely and at the customer's facilities.
To verify technical requirements, connectivity, and solution compatibilities.
To document and standardize configurations, coordinating with the Warehouse for equipment preparation.

Pre-sales and commercial technical support

To provide support to the sales team regarding queries about products, accessories, compatibilities, and configurations.
To help select and validate the most suitable technical solution for each project.
To participate in technical meetings with customers, demonstrations, pilots, and proofs of concept.

Personal characteristics

Practical, problem-solving, and customer-oriented profile.
Organizational, autonomy, and prioritization skills.
Clear and professional communication.
Continuous improvement mindset and quality orientation.
Ability to collaborate with different areas of the company.

About Levata

Levata is a technology services company operating in the IT services industry, providing business development and sales support solutions. The company's careers page lists a range of roles including sales account executives, field technicians, and business development interns, indicating a focus on sales operations and customer service. Levata has a presence in multiple locations across North America, with offices in Canada and the United States, and is expanding its operations with business development roles in Madrid, Spain.

Industry: IT Services
In Spain: Madrid

Good to know if you are moving

Levata is hiring Business Development Interns in Madrid, Spain for multiple European markets (French, German, Italian, Nordics, UK + IE), indicating a growing international presence.
The company's careers page lists roles across North America, including Canada and the United States, suggesting a multinational operation with potential for cross-border mobility.
The Madrid-based roles focus on business development for specific European markets, which may require language skills and offer opportunities for international professionals with those languages.
Levata's careers page is hosted on Jobvite, a common applicant tracking system, indicating a structured recruitment process for international applicants.

In their own words

About the company & team

Levata by Logiscenter is a company specializing in automatic identification, data capture, and enterprise mobility solutions. We work with technologies such as label printers, barcode readers, mobile terminals, RFID, POS, wireless networks, and specialized software.

More than 30,000 companies trust Levata by Logiscenter, which markets solutions from manufacturers such as Zebra, Honeywell, Datalogic, Panasonic, Epson, and other industry-leading brands.

We are part of the international Levata group and are currently in a stage of growth and evolution towards an offering of higher value-added services.

All open roles at Levata