Tech - Service Manager-IoT Solutions

• More than 2 years of minimum experience in the operation and management of projects in production

Degree in Telecommunications, Computer Science, Economics, Business Administration, or similar training

We will value

• Knowledge of the product lifecycle, mainly IT product development and operation, and ITIL methodology
• Knowledge and previous experience in IoT solution projects (Smart Cities, Industry, Mobility, Utilities, etc).

• English B1+
• We will value German and/or Portuguese

To perform this role, the skills that would fit well with the team and the project are:

• Adequate liaison that favors the relationship between areas as a global objective
• Leadership of critical projects that require high monitoring and dedication
• Active listening, analytical and critical capacity.

• Work-life balance measures and flexible working hours.
• Ongoing training and certifications.
• Hybrid remote work model.
• Attractive benefits package.
• Excellent dynamic and multidisciplinary work environment.
• Volunteer programs.

#WeAreDiverse #WePromoteEquality
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
That is why we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

Your mission will be the proper maintenance of projects through client liaison, the monitoring of managed services, and the necessary coordination between areas. In your day-to-day, you will mainly:

• Act as the main point of contact and be responsible for the client relationship, guaranteeing close, proactive management oriented towards the satisfaction, loyalty, and evolution of the contracted services.
• Lead the economic monitoring of projects and services, monitoring revenue, costs, profitability, and deviations, driving actions that ensure the fulfillment of agreed financial objectives.
• Continuously analyze the operating and economic models of projects, identifying optimization opportunities, efficiency, and value generation for both the client and the company.
• Coordinate and align the various internal areas involved (Sales, Pre-sales, Implementation, Technology, etc.) and associated providers, ensuring efficient execution and an excellent customer experience.
• Guarantee a successful transition of projects from the implementation phase towards operation and support, ensuring service continuity and compliance with established quality standards.
• Perform integral monitoring of services in production, guaranteeing compliance with committed SLAs and KPIs, anticipating risks, and driving preventive and corrective actions that contribute to continuous improvement.

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.

We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!

www.telefonicatech.com

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

We require knowledge of:

• Mobile connectivity technologies (GPRS, 3G, 5G, HSPA, LTE, WIFI) and industrial IoT Solutions
• Basic knowledge of LAN and wireless communication networks.
• Basic knowledge and experience in Service Now and Salesforce CRM

And we will value your knowledge in:

• Audiovisual systems (visualization systems, audio, videoconferencing, audiovisual control and integration).
• IoT solution projects (Smart Cities, Industry, Mobility, Utilities, etc).