Account Manager - French Speaking

Barcelona / Spain·Full-time·Added 2 months ago

Lightspeed Commerce

4 open roles

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What they offer

Full-time hours
Per the ad.
Fully remote
Per the ad.

What they ask for

Have the right to work in Spain
Lightspeed Commerce doesn't mention sponsorship in the ad.
French
The ad asks for French, or counts it in your favour.

The role

Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!

We're looking for an Account Manager to join our Lightspeed team in Spain. You will be responsible for building and maintaining lasting relationships with Lightspeed's accounts. With your knowledge of their goals you will be tasked with introducing them to Lightspeed's suite of products and integrations to ensure they're getting the best solution to help them achieve their goals. In this pivotal role, you will be instrumental in cultivating and sustaining robust, long-term relationships with Lightspeed's valued accounts.

Leveraging your deep understanding of each client's unique business targets and challenges, you will be responsible for strategically introducing them to Lightspeed's comprehensive suite of innovative products and seamless integrations. Your expertise will be key in ensuring that clients are fully equipped with the optimal solutions to not only meet but exceed their individual goals, thereby maximising their success and satisfaction with Lightspeed.

Please note this role is based in Spain with a must requirement of speaking French fluently

What you'll do

Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations.
Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success.
Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs.
Create new revenue opportunities, executing upsells, cross-sells, and expansions aligned with client goals.
Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed's suite of tools.
Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.
Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships.
Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets.

And a little bit of....

Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).

Requirements

What we're looking for

Fluency in French
Demonstrated success in quota-carrying SaaS or technology roles, consistently achieving revenue growth and retention targets.
Skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management.
Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships.
Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes.
Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data.
Articulate ideas clearly, influence cross-functional teams, and secure mutually beneficial agreements with clients.
Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments.

Pay & benefits

What you'll get

You'll enjoy:

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

About Lightspeed Commerce

Lightspeed Commerce is a global commerce technology company that provides cloud-based point-of-sale (POS) and payment solutions for retail, hospitality, and golf businesses. Founded in Montreal, Canada, the company serves over 100,000 customers worldwide, offering tools for inventory management, omnichannel sales, and analytics. Its platform is designed to help businesses streamline operations and grow across physical and digital channels.

In Spain, Lightspeed has a significant presence, with offices in Madrid and Barcelona, where it focuses on sales and account management roles, particularly for French and German-speaking markets. The company is known for its international work environment, with a strong emphasis on multilingual support and cross-border collaboration. For international professionals, Lightspeed offers opportunities to work in a fast-growing tech company with a global footprint, while being based in Spain's vibrant tech hubs.

Founded: 2005
Employees: 1,000–5,000
Headquarters: Montreal, Canada
In Spain: Madrid, Barcelona

Good to know if you are moving

Lightspeed has offices in Madrid and Barcelona, offering opportunities to work in Spain's major tech hubs.
The company is actively hiring French and German-speaking account managers, indicating a strong need for multilingual talent.
Lightspeed is a publicly traded company (NYSE: LSPD), providing stability and growth opportunities.
The company supports remote and hybrid work models, which can be beneficial for international hires.
Lightspeed's global presence offers potential for cross-border career development within the company.

In their own words

About the company & team

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Additional information

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

All open roles at Lightspeed Commerce