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Customer Retention Specialist

On-site in Tres Cantos·Added 19 days ago

Línea Directa Aseguradora

5 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Tres Cantos
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Good disposition for dealing with people.

Skill in the use of digital media.

Sales-oriented profile

Organized and orderly person with their tasks and daily schedule.

Nice to have

Valuable requirements:

Commercial experience.

Drive to achieve results, even under difficult circumstances.

Experience working with individual objectives and incentives

Experience in telephone customer service and/or the insurance sector.

The role

What you'll do

The selected person will be responsible for providing telephone advice on Línea Directa products, detecting customer needs. They must deal with the customer using their negotiation and active listening skills, in order to achieve the set objectives, reporting to the team supervisor. Main functions:

Receiving and/or making calls for personalized customer service and advice.
Identifying the client's needs.
Sale of Línea Directa products.
Resolving the queries of current or potential clients.
Global management of policyholders' demands through the company's own system.

How you'll work

1412: Monthly M/T Rotation + all non-national holidays in the same schedule as applicable according to rotation + 11 Saturdays per year on a Mon to Thu schedule from 8:30 to 15:00 and Fri from 9:00 to 15:00 / Mon to Thu 15:00 to 21:30 and Fri from 15:00 to 21:00 ó 1612 Monthly M/T Rotation, + all non-national holidays in the same schedule + 11 Saturdays per year or 1612 h with extended hours.

Skills

Seeking trends
Generating solutions
Breaking habits
Adaptability to change
Reaching agreements
Collaborating
Customer focus
Ensuring responsibility
Drive to achieve results
Resilience

About Línea Directa Aseguradora

Línea Directa Aseguradora S.A. Its business model is based on direct contact with policyholders across car, motorbike, professional vehicle, home, health, pet and shop insurance. The company closed 2025 with €1,135 million in premiums, a portfolio of 3.8 million clients, and around 2,400 employees.

It is a listed Spanish insurer that reports to the CNMV (Spain's securities regulator), and it operates the brands Línea Directa, Penélope and Aprecio. Its careers section ("Trabaja con nosotros") advertises job openings and internships, with current roles spanning areas such as reinsurance, AI engineering, digital advertising strategy and claims handling. The "Línea Directa" brand is used under licence from the Direct Line Group, though Línea Directa Aseguradora is independent of that group.

Industry: Insurance
Employees: 2,400
In Spain: Tres Cantos, Madrid
Website: lineadirectaaseguradora.com

Good to know if you are moving

Línea Directa Aseguradora is Spain's first direct-sale general insurance company, serving individuals, the self-employed and SMEs across car, motorbike, home, health, pet and shop insurance.
The company closed 2025 with €1,135 million in premiums and 3.8 million clients, and employs around 2,400 people.
It is a listed Spanish insurer that reports to the CNMV, with published shareholder and financial information.
Its careers portal ("Trabaja con nosotros") lists job openings and internships, with current roles in areas such as reinsurance, AI engineering, digital advertising and claims handling.

All open roles at Línea Directa Aseguradora