Agentic AI Engineer

• Immediate hiring with a permanent contract.

• Flexible working hours (you can start between 8:00 and 9:30 and leave between 17:00 and 18:30) with intensive working hours every Friday (you can start between 8:00 and 9:00 and leave between 14:00 and 15:00) and on most public holiday eves.

• Possibility of 50% remote work.

• 35% discount on all our lines

• You will be able to train technically on platforms such as O'Reilly, among others, as well as in languages and skills for your personal development. We accompany you so that you continue growing professionally and personally!

• Referral policy: you can participate in bringing talent into our teams, and we will reward you for it!

• Workshops, meetups, communities of practice, team buildings, and company meetings.

• Flexible compensation package with tax advantages: health insurance, training, meal discount, childcare, etc.

• Catering service in the office.

• On-site medical service at the headquarters.

• You will be part of a leading company in the fashion sector, dynamic, fully innovative, highly committed and taking actions towards sustainability.

• Close, inspiring and ambitious work environment; you will work with a great team moving in the same direction to achieve the best results.

• Constant development opportunities with highly varied challenges that generate on-the-job learning.

• Enjoy a flexible schedule and hybrid work model that adapts to your needs. At MANGO, we are committed to work-life balance.

• At MANGO, the weekend starts on Friday at noon. We offer intensive working hours on Fridays and the eves of public holidays.

• Plan your holidays according to your preferences. At MANGO, we value your time and want you to enjoy every moment.

• As part of the MANGO team, you will enjoy discounts on all our lines, so you can always be up to date!

• You will enjoy My Mango Benefits, our benefits platform, through which you can adapt your compensation to your lifestyle with tax advantages, in addition to access to a discount portal for multiple brands and services.

• Flexible compensation package with tax advantages: medical insurance, training, catering, and childcare vouchers.

• Free company transport from Barcelona and El Vallés.

• At MANGO, we invest in your personal and professional growth. Access a wide range of training, personalized mentoring, continuous development programs, and internal promotion opportunities that will drive you towards success. On a technical level, you will be trained in the use of different technological platforms, as well as participate in workshops, meetups, communities of practice, team buildings, and company meetings.

• Think big! MANGO offers you international opportunities in over 120 markets to expand your horizons and grow with us on a global level.

• Referral policy: you will be able to participate in bringing talent into our teams, and we will reward you for it!

At Mango, we are evolving our conversational assistant that serves millions of customers in 17 languages and 69 countries. Our assistant autonomously resolves most Customer Service interactions and generates a direct impact on user experience and the business. It also inspires our customers by recommending garments and outfits with our Mango Stylist recommendation algorithm.
We are building a new generation of the assistant on an Agentic AI architecture and are looking for an Agentic AI Engineer to be a protagonist in this technological leap.

Your mission will be to design and develop autonomous AI agents that resolve real customer interactions at scale, guaranteeing reliability, scalability, and an exceptional user experience.

Join us and be part of one of the most ambitious Agentic AI projects in the retail sector, with a direct impact on millions of people and the opportunity to learn and grow in a leading-edge team.

• Design and develop conversational agents with Generative AI and multi-agent architectures.

• Build and maintain the assistant's backend in Python with FastAPI, deployed on Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager,

• Vertex AI).

• Integrate the assistant with external systems such as Salesforce, Mango APIs, and channels such as mango.com, Mango app, WhatsApp, Instagram, and telephone.

• Collaborate with computational linguists on the prompt strategy, guardrails, and evaluations that guarantee reliable responses aligned with the Mango brand.

• Implement and maintain LLM observability and evaluation pipelines

• to measure and improve response quality

• Apply security and privacy best practices in the development of the

• assistant: PII detection and masking in conversations, secure

• secrets management, and GDPR compliance.