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Car Insurance Claims Call Center Agent

Hybrid in Sant Cugat del Vallès·Full-time·Added today

Still open when we checked on 8 Oct

Manpower España

818 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Be near Sant Cugat del Vallès for hybrid days

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Proficiency in Catalan
  • Previous experience in high-volume call centers.
  • Knowledge of the insurance sector, especially in the automobile branch.
  • Customer orientation, learning capacity, initiative, and proactivity.
  • Availability of a good internet connection at home and the possibility of connecting to the router via cable.
  • Having your own computer equipment during the first days of training to connect to Teams until the corporate equipment is delivered.

The role

Auto Claims Teleoperator (M/F/X) At Manpower, we are selecting Telephone Agents (M/F/X) to join a customer service department within an insurance sector company. We are looking for people with customer orientation, learning capacity, and initiative to manage the reception of calls related to automobile claims.

If you have experience in high-volume call center environments and are interested in being part of a stable project with a hybrid working model, this could be an excellent opportunity.

What you'll do

  • Receiving and managing incoming calls.
  • Customer service in the automobile claims area.
  • Resolution of user inquiries and incidents.
  • Follow-up of established service procedures and protocols.

How you'll work

  • Expected start date: 22/10/2026.
  • Work center: Valencia and Sant Cugat del Vallès
  • Hiring through a temporary employment agency.
  • Schedules:
    • 38 hours per week: Monday and Tuesday: 9:00 to 14:00 and 16:00 to 19:00, Wednesday and Thursday: 8:00 to 16:00, Friday: 8:00 to 14:00
    • 30 hours per week: Monday to Friday: 8:00 to 14:00 or 14:00 to 20:00
  • Initial training in the morning, from 9:00 to 15:00.
  • Possibility that part of the initial training and the service launch will be in person. Subsequently, a mixed on-site/remote working model (currently 1 day on-site per week), in addition
  • Possibility of working some Saturdays a month during the morning shift (5-6 hours).

Hiring process

If you have experience in telephone customer service, you know the insurance sector, and you are looking for an opportunity to join a dynamic project with hybrid working possibilities, we want to meet you.

Apply and take the next step in your professional career with Manpower.

About Manpower España

Manpower is a global workforce solutions company and a pioneer in the staffing industry, operating in over 70 countries and connecting millions of people with meaningful work each year. The company provides a wide range of services including recruitment, workforce management, and career development, serving clients across various sectors from industrial to administrative.

In Spain, Manpower has a strong presence with offices in major cities, offering local and international professionals access to a broad network of employers. The company is known for its inclusive hiring practices and support for international candidates, making it a relevant option for professionals relocating to Spain.

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