Marlex is a leading Spanish human resources and recruitment consultancy specializing in talent acquisition, temporary staffing, and executive search. With over 30 years of experience and a network of more than 60 offices, the company serves a wide range of industries including aerospace, engineering, healthcare, and administration, positioning itself as one of the top HR firms in the country.

Headquartered in Catalonia, Marlex has a deep-rooted presence across the Spanish territory, with significant operations in Madrid and Barcelona. For international professionals, Marlex acts as a key gateway to the Spanish job market, frequently managing recruitment processes for high-tech sectors like mobility and defense that require multilingual talent and specialized technical expertise.

Founded in 1996 in Girona, Marlex began as a local recruitment firm before expanding nationwide. It has grown into one of the largest HR consultancies in Spain, focusing on proximity to both clients and candidates.

For international professionals

Operates a network of over 60 physical offices across Spain, providing extensive local market coverage.
Specializes in high-growth sectors for international talent, including Aerospace, Engineering, and IT.
Frequently manages recruitment for roles requiring multilingual capabilities, specifically English and French.
Acts as a primary recruiter for major industrial and technology hubs in Madrid, Barcelona, and Andalusia.

This job was published 10 months ago

Ambulance Coordinator (Balearic Islands)

Marlex Recruiting

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Paul Marlex, we are collaborating with a major private hospital in the Balearic Islands that is looking to incorporate an ambulance coordinator into its team

Responsibilities:

General Management and Supervision:

Responsible for the organization of the healthcare transport team: doctors, nurses, and technicians.
Daily on-site supervision of the service.
Clear and effective communication with staff and the various areas of the hospital or center.
Guaranteeing rapid responses to incidents or unforeseen events.

Human Resources Management:

Planning and supervision of personnel assigned to the ambulance service (schedules, vacations, breaks, absences).
Management of temporary hires or reinforcements according to needs.
Adaptation of the team to the seasonal variability of the service:
- Summer: high demand, 24-hour shifts, greater need for personnel.
- Winter: lower workload, 12-hour shifts.
Identification of training needs and proposals for improvement in staff competencies (annual plan for mandatory training).

Protocols and Service Organization:

Development and implementation of clinical and non-clinical protocols.
Ensuring that all professionals work under the same methodology (uniform guidelines, protocols, and action criteria). This avoids confusion, duplication of functions, and contradictory decisions. For example: use of a single criterion to activate an ambulance, standardized procedure for cleaning material after a transfer, and clearly defined shifts and roles that must be respected.
Updating and monitoring clinical and operational guides.
Control and continuous improvement of the workflow, identifying inefficiencies (delays in ambulance departures, confusion in shift handovers, delays in emergency responses due to lack of coordination, etc.).

Material Resource Management:

Inventory control, expiration dates, and stock of supplies and medication.
Warehouse management to ensure the availability and organization of materials.
Coordination with pharmacy and logistics services.
Supervision of vehicle maintenance and control.

Service Evaluation and Improvement: Quality Approach:

Preparation of performance reports.
Identification of incidents, root cause analysis, and corrective actions.
Proposals for continuous improvement in the care and operational quality of the service.

Required Professional Profile:

Professional with experience in pre-hospital environments.
Knowledge of personnel and healthcare resource management.
Ability to take on ambulance shifts.

View original advert (Spanish)

Desde Paul Marlex estamos colaborando con un importante hospital privado de las Islas Baleares Baleares que busca incorporar a su equipo a un/a coordinadora/a de ambulancias

Funciones:

Gestión y Supervisión General:

Responsable de la organización del equipo de transporte sanitario: médicos, enfermeros/as y técnicos.
Supervisión presencial diaria del servicio.
Comunicación clara y efectiva con el personal y con las distintas áreas del hospital o centro.
Garantizar respuestas rápidas ante incidencias o imprevistos.

Gestión de Recursos Humanos:

Planificación y supervisión del personal asignado al servicio de ambulancias (horarios, vacaciones, descansos, ausencias).
Gestión de contrataciones temporales o refuerzos según las necesidades.
Adaptación del equipo a la variabilidad estacional del servicio:
- Verano: alta demanda, turnos de 24 horas, mayor necesidad de personal.
- Invierno: menor carga, turnos de 12 horas.
Identificación de necesidades formativas y propuestas de mejora en las competencias del personal (plan anual de formaciones obligatorias).

Protocolos y Organización del Servicio:

Desarrollo y puesta en marcha de protocolos clínicos y no clínicos.
Asegurar que todos los profesionales trabajen bajo la misma metodología (directrices, protocolos y criterios de actuación uniformes). Esto evita confusiones, duplicidad de funciones y decisiones contradictorias. Por ejemplo: uso de un criterio único para activar una ambulancia, procedimiento estandarizado para la limpieza del material tras un traslado, y turnos y roles claramente definidos que deben respetarse.
Actualización y seguimiento de guías clínicas y operativas.
Control y mejora continua del flujo de trabajo, identificando ineficiencias (retrasos en salidas de ambulancias, confusión en relevos de turno, retrasos en respuestas ante urgencias por falta de coordinación, etc.).

Gestión de Recursos Materiales:

Control de inventario, caducidades y stock de suministros y medicación.
Gestión del almacén para asegurar la disponibilidad y organización del material.
Coordinación con farmacia y servicios logísticos.
Supervisión del mantenimiento y control de los vehículos.

Evaluación y Mejora del Servicio: Enfoque de Calidad:

Elaboración de informes de desempeño.
Identificación de incidencias, análisis de causas y acciones correctivas.
Propuestas de mejora continua en la calidad asistencial y operativa del servicio.

Perfil Profesional Requerido: