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This job advert was originally written in Spanish.
Training consistent with the position (Vocational Training, specialization courses, etc.).
Teamwork skills, proactivity towards excellence, dynamism, and organization.
High level of English is essential.
Clear orientation toward the customer and detail
Compulsory Secondary Education and/or Higher Level Training Cycle.
Local language (depending on the establishment's geographical location) and Advanced English. A third language will be highly valued.
"The world is yours with Meliá"
Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.
MISSION: You are responsible for providing correct, attentive, and cordial service. You comply at all times with quality standards and take special care in customer service, ensuring that the presentation of food and beverages is correct before delivering to customers, in order to ensure the satisfaction of guests and customers, obtaining their recognition and preference for the Hotel's services.
Carry out and ensure compliance with instructions from their immediate supervisor regarding tasks and duties assigned before and at the end of the shift.
Verify that they have all the necessary equipment and supplies to provide room service and handle them properly to avoid breakage, waste, and shortages.
Participate in the "briefings" at the start of each shift to receive information about specialties of the day, shortages, VIPs, groups, general comments, and exchange of opinions.
Consistently offer a friendly and respectful attitude to guests when delivering services in their rooms, always maintaining an impeccable posture and presentation.
Service must be fast and correct, following the SOP for their position, ensuring their interventions are timely.
Before delivering service, they ensure that the order corresponds to the room and to the customer's specifications and requests.
Carry out the service setups according to the established quality and presentation standards, verifying that all products, such as cutlery, salt shakers, napkins, sauces, dressings, etc., are included.
Handle services with extreme caution to avoid any accidents, spills, or breakages, complying at all times with safety regulations.
Immediately remove any item or food that is not to the customer's liking; if it is something simple, they return it to the kitchen, but if it is of greater importance, they inform their immediate superior.
Present the bill to the guest, strictly following established payment procedures, depending on the payment method.
They arrive punctually for their duties and comply with the policies and procedures regarding discipline, presentation, schedules, transit areas, and safety regulations established by the Hotel.
Attend department meetings and actively participate in the ongoing training scheduled for their position.
Minimum 1 year of experience in a similar position or 2 years as a waiter/waitress.
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
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