Housekeeper

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

• Execute all instructions and tasks assigned to you by your immediate supervisor, as well as the responsibilities required by your position.

• Perform the cleaning and preparation of rooms, as well as common areas, taking care of the good condition of the facilities and furniture, using the necessary cleaning products, instruments, and materials.

• Daily check the operation of all facilities, room electrical appliances, and equipment in general.

• Change the linen according to the procedures.

• Equip and replenish rooms with the required amenities and supplies. They are in charge of removing the trash

• Report any anomalies, defects, or breakdowns detected, providing a description of these so that they can be repaired following the established procedures.

• Organize and maintain the pantry and trolley in perfect order, condition, and cleanliness, managing the stock levels of supplies, linens, and materials, in accordance with established procedures.

• Hand over items forgotten by guests to the Housekeeping Manager at the end of the shift.

• Review and check the room status, certifying that there is no discrepancy with the system.

• Double-check the empty rooms assigned for arrivals.

• Comply with the specific regulations of the department and those relating to occupational risk prevention specific to the cleaning area.

• Participate in department meetings, providing suggestions on aspects to improve its management and organization.

• Participate in the training courses organized by the company.

• Know the Brand philosophy and comply with the standards, operational manuals, and identity guidelines applicable to their department.

• Ensure the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.

• Handle guest incidents, communicating the actions taken. Escalate the incident to the supervisor if unable to provide a solution.

• Know the Guest Voice objectives and execute the necessary actions to achieve them.

• Support their supervisor with the Sensory Architecture established for their areas.

• Know and promote the hotel's services and facilities, as well as the entertainment program, events, and experiences.

• Know the hotel's evacuation plan.

• Know and correctly use personal protective equipment.

• Know the methods, work procedures, and risks inherent to the activity.

• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.