Receptionist

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Job mission: Create memorable and personalized experiences for each guest, ensuring exceptional service at all times. Your goal is to guarantee a satisfactory experience from arrival to departure, managing front desk processes with quality, resolving queries and incidents, and contributing to the hotel's good image and reputation.

1. Offer close and personalized service to every guest, using their name and anticipating their needs to exceed their expectations.

2. Manage and update VIP client profiles and preferences, ensuring that information is correct and complies with current data protection regulations.

3. Perform check-in and check-out processes in an agile and efficient manner, including digital tools where appropriate, guaranteeing accuracy in billing and collections.

4. Attend to, manage, and resolve incidents or complaints with empathy, professionalism, and a focus on customer satisfaction, escalating cases as necessary.

5. Promote hotel services and identify upselling and cross-selling opportunities to enhance the guest experience and contribute to revenue objectives.

6. Maintain fluid communication with the rest of the departments, ensuring that all relevant information reaches the reception team and area managers on time.