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Receptionist

On-site in Madrid·Added yesterday (last checked 28 Oct)

Hesperia World

66 open roles

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Our summary

Hours: Rotating shifts
Work mode: On-site, Madrid
Spanish: Fluent
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a person with previous experience in reception, customer service, or hospitality, preferably in hotels, residences, or premium environments. A service-oriented profile, with excellent communication skills, the ability to anticipate guest needs, and accustomed to working in dynamic environments with high quality standards.

Minimum experience of 1 year in 5-star hotels or 2 years in 4-star hotels.
High level of Spanish and English (other languages will be valued).
Excellent communication and interpersonal skills.
Ability to anticipate guest needs and offer solutions with a positive attitude.
Organization, attention to detail, and the ability to manage multiple tasks simultaneously.
Availability to work rotating shifts.
Immediate or short-term start

Nice to have

Previous experience in national or international hotel chains is highly valued.

Pay & benefits

What you'll get

Join Hyatt Regency Madrid Residences, one of the city's most emblematic hotels.
Professional development plan within a growing hotel group.
Continuous training and access to corporate development programs.
Exclusive discounts at Hyatt hotels worldwide.
Excellent work environment and collaboration with national and international teams.
Join a team committed to excellence and service

The role

At Hyatt Regency Madrid Residences, we are looking to hire a Receptionist who will become the first impression of our residence and a benchmark of excellence for residents, guests, and visitors. Their mission will be to offer a warm, personalized, and memorable experience, guaranteeing impeccable service aligned with Hyatt's quality and hospitality standards.

You will be the first impression and the most lasting memory for our residents and guests. As a Receptionist for Hyatt Regency Madrid Residences, you will be the link between service excellence and a luxury residential experience, guaranteeing personalized, close, and memorable attention in every interaction.

What you'll do

Welcome residents, guests, and visitors, offering exceptional attention from their arrival.
Manage check-in, check-out, and reservation processes with efficiency and professionalism.
Attend to and resolve requests, inquiries, and incidents in an agile and personalized manner.
Coordinate guest requests with different departments to ensure an impeccable experience.
Provide information regarding residence services, restaurants, transport, and activities in Madrid.
Manage telephone calls, emails, and administrative tasks typical of a reception.
Ensure compliance with Hyatt's quality and hospitality standards.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

In their own words

Additional information

If you are passionate about hospitality, personalized service, and creating memorable experiences for people, this is an excellent opportunity to continue developing your career in an international company where every interaction you have will contribute directly to the satisfaction, loyalty, and well-being of our residents and guests.

We look forward to seeing you!

All open roles at Hesperia World