Second Maitre

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

• Know the implementation of the Bar/bars and banquets methodology. (products, orders, service standards).
• Know and follow up on the products of the Bar/bars and banquets in the hotel.
• VIP procedures.
• Tools for new F&B projects.
• Participate in follow-up meetings on service orders to ensure events are delivered on time and in proper form.
• Ensure the team's knowledge of technical specifications for the different outlets.
• Create action plans for the hotel, at the implementation level for product offerings in the hotel bar(s).
• Reporting & monitoring- Revo
• Review and follow up on maintenance actions in the facilities.
• Responsible for the equipment and machinery in the hotel's restaurants and bars, coordinating maintenance, décor, cleanliness, and the good condition of the facilities. Verifies the replacement of tablecloths and cutlery in poor condition.
• Coordinate the cleaning of their work area and ensure the proper condition of tableware, cutlery, glasses, bottles, and equipment in general.
• Serve customers at the bar and/or bar tables, prepare requested drinks, and make suggestions according to the menu.
• Carry out sales efforts by promoting products and making suggestions to customers, designing an attractive menu according to seasonality and the hotel brand, and presenting it to their immediate supervisor for approval.
• Stay up to date on the product offering in the market and cocktail preparation. Ensure drinks are prepared according to the recipe book to maintain consistency in weight, presentation, and flavor.
• Coordinate special setups for the bar and banquets, as agreed with the Activities department.
• Operate the management computer systems for their area (POS) and basic Microsoft Office programs: Word and Excel.
• Responsible for compliance with legal obligations within their area and handling inspections when they arise.
• Monitor consumption and place new orders.
• Support and participate in the identification of talent within their department.
• Support the department manager in placing orders following the established procedure, as well as in the control of materials and services.
• To look after the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.
• Manage customer incidents, communicating the actions taken specifically to the hotel's Guest Experience Department.
• Know and share the Voice of the Customer objectives with their team and ensure their fulfillment, supporting the creation and definition of improvement plans if necessary.
• Know the Sensory Architecture established for their areas and ensure its fulfillment.
• Know the services and facilities of their hotels as well as the entertainment, experiences and events program, ensuring that the team has all the information to be able to promote them among customers.

• Languages: Advanced Spanish and English. A third language will be valued.
• Ability to work in a team, service orientation, Quality and professionalism, global and strategic vision, and communication and influence as key competencies.
• Creativity and innovation.
• Minimum experience of 2-4 years in a similar position.